As a Transactions Specialist I within JPMorganChase, you will be responsible for processing transactions which can include moderately complex tasks. You will be expected to adhere to established procedures and guidelines, while maintaining production targets with accuracy. This position offers opportunities to develop skills in critical thinking and problem solving while working under limited direct supervision, in a high efficiency workplace.
Job responsibilities
- Process and clear transactions in accordance with established procedures, ensuring accuracy and efficiency.
- Respond to customer inquiries and requests, such as balance inquiries and account maintenance, providing a positive customer experience.
- Utilize automation technologies to optimize transaction processing and account servicing.
- Refer non-standard problems to supervisor or more senior role, adhering to the protocol for non-routine issues.
- Maintain up-to-date knowledge of applicable product definitions and operating procedures, including upstream and downstream process flows.
Required qualifications, capabilities, and skills
- Baseline knowledge or equivalent expertise in transaction management, with a focus on processing, clearing, servicing, researching, and settling transactions.
- Demonstrated ability to follow prescribed instructions and procedures, with minimal variance from guidelines and protocols.
- Developing proficiency in automation technologies, with the ability to apply these to support and implement transaction optimization initiatives.
- Developing proficiency in customer experience, with an understanding of how customers interact and perceive a brand or business throughout the entire customer journey.
- Basic skills in using data analytics to spot transaction trends and improve processes, and in using digital tools for transactions.
- High school diploma or GED required.
- Physical requirements: sitting up to 95% of the time, standing up to 10% of the time, lifting up to 5% of the time and up to 50 pounds, walking up to 10% of the time.
Preferred qualifications, capabilities, and skills
- Beginner-level ability to handle conflicts in transactions and use automation to make processes more efficient.
- Basic experience collaborating with cross-functional teams to ensure accurate transaction reporting and suggest new ideas for improvement.
Schedule: Monday - Friday. 9am-530pm
This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.
A Government Security Clearance may be required for this position. This includes, but is not limited to:
• Fingerprints
• Credit Check
• Employment History
• Tax Filing History (possibly)
• References (possibly)
• Proof of U.S. Legal Permanent Residence