Join our Team as a Conference Center Meeting Coordinator
As a Conference Center Meeting Coordinator in the Conference Center team, you create a positive and lasting impression of our organization for both employees and clients. Your role extends beyond managing the front desk; you are the embodiment of our commitment to hospitality and exceptional customer service. You will be responsible for escorting clients to their meeting rooms, providing meeting planning support, and assisting with meeting inquiries. Additionally, you will play a crucial role in planning small events and supporting Event Planners in event execution. The ideal candidate is customer-focused, with excellent organizational skills and keen attention to detail.
Job Responsibilities
- Stand, greet, and welcome all clients to the Conference Center throughout the day. Escort clients to the appropriate meeting room or space, offering coat room and bag check services to enhance their comfort
- Assist, tend to, and anticipate guest needs on the floor, ensuring a seamless and pleasant experience for all visitors
- Work closely with J.P. Morgan's internal and external partners, including catering, security, audio-visual, events, and facility teams, to ensure smooth operations and exceptional service delivery
- Manage essential front desk functions, including answering phones, promptly returning emails, reviewing and analyzing meeting room requests, and understanding the schedule of events taking place
- Join Event Planners on pre-conference calls for events, assist with data entry, and support the execution of events, ensuring all details are meticulously managed
- Check meeting rooms to ensure that catering, audio-visual, and room setups match the Banquet Event Order (BEO), guaranteeing that all client specifications are met
- Master the usage of EMS (Event Management System) to detail reservations, review incoming requests, and manage all event logistics efficiently
- Understand meeting room capabilities and catering offerings to provide informed assistance to clients and employees
- Take the lead in planning and coordinating small events, ensuring that all logistical details are handled with precision and that the events run smoothly
- Provide support to Event Planners in the execution of larger events, assisting with coordination and ensuring that all aspects of the event are aligned with client expectations
- Demonstrate flexibility by working early mornings or late evenings as needed for event coverage, ensuring that all events are adequately supported
Required qualifications, skills, and capabilities
- Bachelor degree required
- Three plus years’ experience in the Hospitality Industry, 5-Star Hotels, Event Planning and Food & Beverage with high touch customer service, demonstrating a strong foundation in customer service and organizational skills
- Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly
- Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy
- Highly organized, with the ability to multitask and prioritize tasks effectively
- Working knowledge of audio-visual systems. Familiarity with Microsoft Office is essential, and knowledge of the EMS booking system
- Flexibility to thrive in a fast-paced and diverse environment
- Willingness to work flexible shifts to cover conference center hours and locations