Responsibilities:
Assist the FO team of Banco Santander International S.A. in the daily business as usual. You will be giving support on service tasks in a well-organized and timely way, learning about the needs of the bankers and the clients. You will be doing of the following tasks:
1. Customer service, helping on:
- Provide administrative support in opening banking relationships, including dealing with Legal & Compliance matters
- Monitoring progress of tasks and ensure proper follow-up
- Checking balance positions, loans, transfers, etc.
- Addressing request for payment instructions
- Process applications and inquiries related to Credit/Debit Cards
2. Operations and Back Office, supporting on:
- Ensure close collaboration with various departments including Onboarding, Legal & Compliance, Credit, Payments and back office.
- Monitoring and verifying that all the transactions requested have been completed/processed by the operations department.
- FX transactions and wire transfers management
- New accounts and Updates
- Prepare documentation and assistance to Bankers and other members of Front Office Team.
Profile
- Formal Academic Education: i.e. bachelor’s degree
- 1-4 years of relevant experience in financial and banking industry in the following fields: customer service, operations, compliance, back office, dealing with internal and external clients, preparation of reports and customer visits.
- Strong technical knowledge in Banking, Business Administration and Finance
- Software: good use of Office tools.
- Good planning and organizational skills/problem-solving approach.
- Dynamic, pro-active, and capable of completing tasks in an independent manner.
- Adaptable, personable team player with “can-do” attitude and great interpersonal skills.
- Teamwork and team spirit focused.
- Eager to learn.
Languages
- Languages: Fluent English (written and spoken). French and Spanish will be highly valued.
Requirements
- Eligible to work in Switzerland.