Services Specialist, Finance ServicesGPO CoE Deployment Change Management Support - Training Developer
The Global Organizational Change Management (OCM) thread in Global Finance Services partners with stakeholders across the globe to manage the organizational change activities for the SWIFT platform (e.g., communications and training development) and to promote adoption of SWIFT S4 global functionality amongst member firms/geographies. We are seeking a full-time training developer to build training materials as we continue to enhance the SWIFT S4 platform.
Specific responsibilities and duties:
- Works closely with the Global Change Management and Training Leads/support teams to fulfill the mission and responsibilities of the Global Change Management thread
- Creates new or update existing training materials, based on SWIFT’s monthly release bundles. Support will consist of updating screenshots and verbiage / text in existing training materials or creating new materials based on deployed enhancements (e.g., Instructor-led Training, Web-based training/eLearning, and Quick Reference Guides (QRGs))
- Develops new training materials (including courseware, QRGs, video simulations, and / or marketing videos) for Global Template functionality projects deploying as part of the GFS/SWIFT annual roadmap. All training materials developed will be based on change impacts and training needs identified during project implementation
- Leverages standard Global OCM learning tools, templates, and platforms to build/update training materials
Role: Training Developer
Level: Senior Analyst
Location: USI Hyderabad
Job Specific Skills/Qualifications:
- Bachelor's Degree required
- 3-5 years of related professional service experience
- Experience with SAP and core Microsoft Office packages are essential
- Strong experience with SAP training content development and storyboarding
- Strong understanding of change management lifecycle activities including communications, change impact assessment, and training content and delivery
- Strong experience developing training for technical implementations and/or transformation projects
- Strong experience with using enterprise learning / content authoring tools, such as Brainshark, Adobe, etc
- Proven track record within Deloitte supporting global transformation projects OR similar experiences supporting change management in a comparable global professional services organization
- Ability to structure and storyboard deliverables
- Strong oral and written communication skills
- Ability to prepare and make presentations
- Collaborate with subject matter experts and member firm representatives regularly
- Ability to learn quickly and execute tasks
- Ability to work independently and manage multiple task assignments
- Ability to work under constantly changing conditions and tight deadlines
- Strong problem-solving skills with the ability to exercise mature judgment
- Demonstrated experience of working across cultures and countries
- Demonstrated experience interacting with virtual teams across multiple time zones and in a matrix organization
Other Details:
- Location – Hyderabad, India (required)
- Should be able to work in a 2 pm – 11 pm IST shift based on business needs