Job responsibilities
- Works across products and product lines to help ensure delivery against business objectives
- Executes the strategy for reporting and communications to support our portfolio management operations and change initiatives
- Oversees and coaches a team to best implement the strategy for adapting and executing the full product-line framework and ensures our core cross-product priorities, sequencing, and trade-offs are realized
- Implements portfolio-level tracking of controls, financials, resourcing needs, and key prioritization decisions
- Owns end-to-end delivery execution from intake and prioritization through launch, adoption, measurement, and optimization
- Translates business strategy into clear roadmaps, milestones, success measures, and delivery plans
- Defines and leads customer success and adoption strategies, including stakeholder readiness, user engagement, training, communications, and post-launch support
- Monitors adoption, usage, satisfaction, operational performance, and business-impact metrics to identify opportunities for improvement
- Creates feedback loops with customers, business users, and internal stakeholders to inform roadmap decisions and product enhancements
- Serves as a trusted advisor to senior leadership on delivery health, adoption, stakeholder readiness, and business impact
- 8+ years of experience or equivalent expertise in program management or performance optimization
- Proven ability to manage and implement operational effectiveness and portfolio management initiatives
- Proven ability to operate within the product development life cycle and agile methodologies
- Strong understanding of roadmap management, launch readiness, adoption planning, and post-launch optimization
- Demonstrated ability to drive stakeholder adoption, customer success, engagement, and measurable business outcomes
- Experience working with Product, Technology, Data & Analytics, Operations, Risk, Controls, Compliance, Legal, and Finance partners
- Strong executive communication skills, including the ability to synthesize complex topics into clear decisions, risks, dependencies, and recommendations
- Proven ability to manage competing priorities, dependencies, risks, and timelines across multiple initiatives
- Ability to operate with urgency, ownership, sound judgment, and a strong control mindset
- Experience delivering personalization, recommendation, or data-driven insights products at scale
- Background partnering with design and analytics teams to translate customer needs into product experiences
- Familiarity with metrics-driven adoption frameworks and post-launch measurement practices
- Experience operating within highly regulated or controlled environments
- Track record of influencing decisions across matrixed, senior stakeholder groups
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.