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What’s the role
You will lead the end-to-end IT operations landscape across applications, infrastructure and digital services, partnering with business, delivery and technology teams to improve service reliability, resilience and user experience. The role also drives AI-enabled operations transformation by applying automation, generative AI, AI agents and intelligent monitoring to reduce manual effort and create a more proactive, efficient operations model.
What you’ll be doing
- Own the end-to-end IT operational landscape, aligning priorities, service performance and stakeholder expectations with business needs.
- Manage service governance, budgets, suppliers, contracts and commercial accountabilities to ensure reliable and cost-effective operations.
- Lead incident, problem, change and release management, focusing on root-cause elimination, resilience, risk, security and compliance.
- Ensure new and changed services are support-ready, with clear ownership, documentation, disaster recovery and business continuity readiness.
- Define and deliver a practical AI-enabled operations roadmap, including intelligent monitoring, predictive incident management, knowledge automation and automated remediation.
- Work with engineering and delivery teams to embed AI and automation into daily operations, measuring improvements in productivity, service quality, reliability and cost efficiency.
What you bring
You are an experienced technology operations professional who can manage complex enterprise services, influence stakeholders and turn emerging technology into measurable operational improvement.
- Bachelor’s degree in information technology, computer science, engineering or a related discipline, with at least 7 years’ experience in IT operations, service management or production operations.
- Practical experience managing enterprise application landscapes and improving service performance in complex environments.
- Strong knowledge of service management practices; Information Technology Infrastructure Library certification is required.
- Good understanding of infrastructure, cloud platforms, identity and access management, networking and enterprise architecture.
- Experience working in agile delivery environments; Certified ScrumMaster or Scaled Agile Framework certification is required.
- Strong stakeholder management, communication, supplier-management skills, and fluent spoken and written English and Mandarin.
The following AI, automation and digital operations experience would be an advantage:
- Experience with AIOps, observability or incident-management platforms such as Dynatrace, Datadog, Splunk, Moogsoft or PagerDuty.
- Hands-on knowledge of Microsoft Copilot, Azure AI, Azure OpenAI, Copilot Studio, Power Platform, Power Automate or similar AI and low-code automation tools.
- Exposure to intelligent workflows, large language models, AI agents, cloud platforms and automation-led service improvement.
- Background in site reliability engineering, platform operations, observability engineering, automation engineering or digital transformation.
What we offer
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.
- Progress as a person as we work on the energy transition together.
- Continuously grow the transferable skills you need to get ahead.
- Work at the forefront of technology, trends, and practices.
- Collaborate with experienced colleagues with unique expertise.
- Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
- Benefit from flexible working hours, and the possibility of remote/mobile working.
- Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
- Take advantage of paid parental leave, including for non-birthing parents.
- Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
- Grow as you progress through diverse career opportunities in national and international teams.
- Gain access to a wide range of training and development programmes.
We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.
Shell in China
Shell's story in China dates back to more than one century ago. All of Shell’s core businesses are now represented in China and our head office in China is in Beijing.
As a leading global group of energy and petrochemical companies that is high up on the Fortune 500 list, Shell helps meet the world’s demand for energy in economically, environmentally and socially responsible ways. We embrace the ambition to be the most competitive and innovative energy company in the world.
Today, all of Shell’s core businesses – Upstream, Integrated Gas and New Energies, Downstream and Projects & Technology – are active in China. With win-win partnerships with all of the major national oil companies in China, including China National Petroleum Corporation (CNPC), China Petroleum & Chemical Corporation (Sinopec), China National Offshore Oil Corporation (CNOOC) and Shaanxi Yanchang Group Company (YCG), we aim to achieve End-to-End Integration of the whole value chain from Upstream molecules to Downstream markets and extract maximum value for business partners in and outside China.
To realise these goals, we are focusing on four strategic business priorities:
- International cooperation with Chinese partners overseas to bring energy back to China;
- Developing unconventional gas resources in China and providing natural gas, liquefied natural gas (LNG) and quality oil products to help meet the country’s energy needs with cleaner fuels;
- Research and development (R&D) and technology cooperation;
- Taking Chinese enterprises overseas: leveraging China capability and growing business together.
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