Join our team as an Event Management Associate and become the trusted partner for clients planning meetings in the Client Center. You’ll collaborate with event partners to deliver flawless events, ensuring every detail is managed with precision and care. Your expertise in client engagement, problem-solving, and decision-making will elevate the customer experience, while your organizational skills and composure under pressure will set you apart. Be part of a dynamic environment where your leadership and business solutions mindset drive success for both clients and the firm.
As an Event Management Associate within the Client Center, you will serve as the primary point of contact for clients planning meetings, and you demonstrate strong client interaction skills, excel in problem-solving and decision-making, and maintain organization and composure under pressure. You will coordinate with event partners to ensure seamless execution, delivering exceptional customer experiences. Responsibilities include managing event logistics, facilitating communication, and resolving issues promptly. The ideal candidate demonstrates strong client interaction skills, excels in problem-solving and decision-making, and maintains organization and composure under pressure. You will drive process discipline, uphold quality controls, and support recruiting metrics mastery to accelerate time to fill and enhance candidate experience.
Job Responsibilities
- Oversee meetings and events within the designated center, collaborating with internal partners in catering, audio-visual, and facilities to meet and exceed client expectations. Provide personalized, high-touch customer service by meeting and greeting each client daily
- Manage day-to-day challenges presented by clients, driving towards effective solutions while maintaining a positive client experience
- Participate in daily operations meetings and weekly reviews to stay ahead and informed on events you and the team are planning
- Execute pre-conference calls/meetings and post-conference calls/meetings when applicable, ensuring all details are managed effectively
- Manage space issues and escalate unresolved issues to the lead planner or manager as needed
- Cover essential reception desk functions, including answering telephone calls and returning emails promptly and greeting/escorting clients to their meeting room
- Master the usage of the EMS (Event Management System) to detail reservations, review incoming requests, and generate accurate reports
- Serve as a strong communicator, managing correspondence between the planning team and reservation holders throughout the booking process, while providing an outstanding customer service experience
- Prioritize new meeting room reservations from online booking tools, ensuring timely and accurate processing
- Ensure customers are contacted in a timely manner, updated regarding the status of their requests and offering available options as needed
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Deliver high-level service to event organizers, developing rapport with line of business (LOB) administrators and meeting contacts to understand and meet their business needs and expectations.
Required qualifications, capabilities and skills
- Bachelor degree required
- Four plus years’ experience in the Hospitality Industry, 5-Star Hotels, Event Planning and Food & Beverage with high touch customer service, demonstrating a strong foundation in customer service and organizational skills
- Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly
- Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy
- Highly organized, with the ability to multitask and prioritize tasks effectively
- Working knowledge of audio-visual systems. Proficiency in Microsoft Office tools are essential, and knowledge of the EMS booking system
- Flexibility to thrive in a fast-paced and diverse environment
- Willingness to work flexible shifts to cover conference center hours and locations