Concierge Assistant

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

The Concierge Assistant role is an exciting opportunity for a hospitality-minded professional to serve as the face of BCG’s Nexus Costa Rica office. As the first point of contact for clients, visitors, and staff, this highly visible position sets the tone for the overall office experience. Under the supervision of the Office Experience Manager, you’ll play a key role in creating a warm, professional, and seamless environment by supporting day-to-day operations and delivering thoughtful, high-touch service that reflects BCG’s culture and values.

Key responsibilities include:

• Greeting and directing visitors to their destination in a professional and courteous manner, offering amenities (e.g., water, restroom).
• Assisting employees and visitors in navigating the space and using the desk reservation system; escorting visitors as needed.
• Handling guests’ individual needs during their visit, including office assignments and other administrative requests.
• Monitoring the concierge inbox regularly and processing requests for guest space, conference room reservations, and visitor access.
• Triaging meeting support requests (e.g., catering, IT) and ensuring details are communicated and executed accurately.
• Assisting with basic IT requests (e.g., guest Wi-Fi login details).
• Communicating regularly with team members to support projects, manage office space, and assist with internal events; providing backup coverage as necessary.
• Printing employee access badges and liaising with building security to ensure seamless entry and audit compliance with BCG security protocols.
• Maintaining the visitor guide and providing information to visitors upon arrival.
• Arranging car services and validating parking upon request.
• Helping maintain the office meeting and events calendar.
• Supporting functional teams with large-scale meetings or events, including room management.
• Maintaining general cleanliness of the Reception areas.
• Assisting with general office projects (e.g., printing and binding) as needed.

You're good at: 

• Creating a welcoming, professional environment and delivering exceptional service with a hospitality mindset.
• Exercising sound judgment and professionalism, especially when navigating unexpected requests or last-minute changes.
• Communicating effectively - both written and verbal - with warmth, clarity, and confidence.
• Managing multiple priorities with strong organizational and time management skills.
• Maintaining meticulous attention to detail and accuracy in a fast-paced setting.
• Collaborating seamlessly with team members and building strong relationships across all levels.
• Taking initiative, anticipating needs, and proactively identifying opportunities to enhance the office experience.
• Handling sensitive information with a high degree of integrity, discretion, and confidentiality.
• Adapting easily to changing priorities and demonstrating flexibility and composure under pressure.
• Representing BCG’s values through a positive, professional demeanor and a client-first approach.

What You'll Bring

• Bachelor’s degree strongly preferred.
• 0–2 years of experience in administrative support or customer service, ideally in a fast-paced or professional services environment.
• Strong service orientation and hospitality mindset.
• Excellent communication and organizational skills.
• Attention to detail and ability to multitask.
• Proficiency in Microsoft Office Suite and willingness to learn new systems.
• Ability to work periodic overtime as needed and be in office 5 days a week.

Additional info

This role currently requires 5 days a week in office presence. This in-office plan allows for critically important learning, collaboration and networking with our colleagues.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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