Requisition ID: 273961
At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration.
Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work.
Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.
Let’s shape the future of banking together!
At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking—using leading technology, data, partnerships, and the power of collaboration to create banking experiences that feel human, honest, and effortless.
Do you enjoy solving meaningful business and client challenges, working through change, and helping bring new ideas to life? If so, come join us and help shape what banking can feel like for Tangerine clients.
What you will be doing:
Support Tangerine’s product, loyalty, partnership, and engagement priorities by managing initiatives that deepen client relationships, strengthen portfolio performance, and deliver differentiated digital experiences. This role works with partners across Tangerine, Scotiabank, and external organizations to translate client insights, market trends, performance results, emerging technologies, and transformation priorities into practical recommendations, roadmap inputs, execution plans, and optimization opportunities that support sustainable growth.
Is this role right for you? In this role, you will:
- Contribute to the development and execution of product, loyalty, partnership, and engagement strategies that align to Tangerine’s growth agenda, transformation priorities, and evolving client needs.
- Act as a key product and business partner across assigned portfolios or initiatives, working with internal and external stakeholders to define opportunities, build alignment, and deliver measurable business outcomes.
- Identify and evaluate growth opportunities across acquisition, onboarding, activation, engagement, retention, revenue, client value, and portfolio profitability.
- Bring a commercial mindset to product and partnership management by assessing portfolio performance, business cases, financial impacts, client behaviour, partner economics, campaign performance, and profitability levers.
- Contribute to roadmap planning and prioritization by assessing client value, business impact, operational readiness, risk considerations, partner dependencies, delivery capacity, and ability to accelerate meaningful outcomes.
- Use portfolio performance, customer behaviour, market intelligence, and competitive insights to recommend initiatives that strengthen acquisition, engagement, retention, primacy, and profitability.
- Manage and optimize partner relationships by aligning shared priorities, monitoring performance, resolving issues, and identifying opportunities to create incremental client and business value.
- Partner with Marketing, Digital, Analytics, Operations, Risk, Legal, Compliance, Finance, Technology, and external partners to support coordinated planning and execution across the client lifecycle.
- Develop business recommendations, briefing materials, performance updates, and decision support for leaders and cross-functional stakeholders.
- Translate strategic priorities into clear business requirements, client experience considerations, operational impacts, governance needs, and implementation plans.
- Champion test-and-learn approaches to improve product performance, campaign effectiveness, client experience, and partner value delivery.
- Apply a growth mindset and transformation lens by embracing new tools, AI-enabled ways of working, experimentation, and continuous improvement to simplify how teams deliver value.
- Help identify obstacles, clarify priorities, escalate issues, and support momentum across teams while balancing speed, quality, trust, and client outcomes.
- Support a client-obsessed culture by ensuring recommendations and decisions consider simplicity, transparency, value, accessibility, inclusion, trust, and ease of use.
- Monitor business results, risks, issues, and trends; escalate insights and recommendations to support continuous improvement and effective governance.
- Contribute to Tangerine’s culture by fostering inclusion, constructive challenge, accountability, and transparent communication during periods of change.
- Support compliance with Tangerine and Scotiabank policies, procedures, risk appetite, regulatory expectations, control requirements, and governance standards.
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
- Bachelor’s degree required; MBA or other graduate degree considered an asset.
- 5+ years of progressive experience in product management, portfolio management, loyalty, partnerships, customer engagement, business strategy, digital experience, or financial services delivery.
- Experience driving business growth through product management, partnerships, portfolio optimization, lifecycle management, or client engagement strategies.
- Strong business acumen, including experience assessing business cases, financial drivers, partner economics, campaign performance, revenue opportunities, and profitability levers.
- Experience supporting product strategy, roadmap development, business case development, performance management, or cross-functional delivery in a regulated environment.
- Ability to turn customer insights, competitive trends, market intelligence, and performance data into actionable recommendations and execution plans.
- Experience managing external partnerships or cross-enterprise relationships with a focus on mutual value creation and measurable outcomes.
- Comfort and confidence adapting to new tools, technologies, AI-enabled ways of working, and evolving operating models that support faster, smarter, and more scalable delivery.
- Demonstrated ability to move work forward through ambiguity and change, bringing structure, practical judgment, and a bias for action to evolving business environments.
- Strong collaboration skills with a track record of building trust, fostering inclusion, encouraging constructive challenge, and contributing to high-performing teams.
- Strong business thinking with the ability to connect client needs, business objectives, market trends, financial outcomes, operational considerations, and risk impacts.
- Demonstrated ability to work across cross-functional teams and manage initiatives of varying scope, complexity, and duration simultaneously.
- Ability to influence and build alignment across cross-functional stakeholders, delivery partners, and external partners, with exposure to senior leader communications and decision support.
- Strong analytical and financial acumen, with the ability to use data and insights to support recommendations, monitor results, and inform business decisions.
- Excellent written, verbal, and presentation skills, with the ability to simplify complex information for different audiences.
- Strong relationship management, collaboration, and problem-solving skills.
- Experience working with digital channels, customer journeys, product operations, loyalty, partnerships, payments, lending, or credit card products considered an asset.
- Comfort navigating ambiguity, balancing competing priorities, and moving work forward through structured thinking, practical execution, resilience, and continuous improvement.
- Understanding of governance, controls, regulatory expectations, vendor management, or operational risk management in financial services considered an asset.
What's in it for you?
- You will be part of a diverse, inclusive, and purpose-driven community of client-obsessed innovators who are building better banking experiences together.
- You will have access to thousands of online and in-person learning experiences so you can grow your skills, elevate your career, and contribute to Tangerine’s future.
- You will have opportunities to make an impact as Tangerine continues to transform how we work and how clients bank.
- You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
- You belong here; we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.
- You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.
*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)
Location(s): Canada : Ontario : Toronto
At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.