At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills and Competencies
- Problem Solving: Ability to facilitate problem-solving and collaborate effectively with stakeholders to identify and resolve technical issues in a timely manner
- Customer Service: Ability to deliver technical assistance and business support to Moody's associates both locally and remotely in the use of Microsoft products, MacOS, VPN software, AI-powered tools, and various proprietary applications
- Troubleshooting: Ability to configure, install, support, troubleshoot, and repair client workstations, printers, mobile devices, and audio/video and office equipment
- Reporting: Ability to provide timely follow-up to users and management on all support issues, ensuring that all phases of desktop support — including installations, upgrades, software, hardware, and operating system configuration — are properly coordinated, monitored, tracked, and resolved
- Relationship Management: Ability to develop relationships with key stakeholders and end users to facilitate feedback and partner effectively on deliverables
- Root Cause Analysis: Ability to identify and report on recurring technical issues, documenting root causes and preventative measures to reduce repeat incidents
- Experience in Desktop and/or Help Desk support preferred
- Knowledge of Information Technology Infrastructure Library (ITIL) is preferred
- Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use
- Currently pursuing a Bachelor's degree in Information Technology, Computer Science, or a related field
- Microsoft Certified Solutions Expert (MCSE) is highly desirable
- Candidates ideally graduating in 2028
- Anticipated Start Date: March 2027
- Deliver end-user technical support in a Windows 11 environment, ensuring incidents are resolved accurately and within established service level agreements
- Configure, install, and maintain client workstations, printers, mobile devices, and audio/video equipment to support day-to-day business operations
- Provide technical assistance to Moody's associates both locally and remotely in the use of Microsoft Office, Microsoft Outlook, MacOS, VPN software, and various proprietary applications
- Coordinate and track all phases of desktop support — including software and hardware upgrades, operating system configuration, and installations — to ensure accurate and timely resolution
- Partner with stakeholders and end users to gather feedback, facilitate problem-solving, and deliver an outstanding customer experience
- Conduct root-cause analysis on significant or recurring technical issues and document findings and preventative measures for team knowledge sharing
- Uphold Moody's values in all daily activities to consistently meet business needs and support a positive end-user experience
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.