Who we are looking for

At this level you will be required to demonstrate a comprehensive knowledge of the Funds Industry and take a lead role in the management of the department.  You will be expected to direct and plan the department’s activities with a major focus on department strategy, change management, resource planning and development, client relationship management and risk reduction.

What you will be responsible for

LEADERSHIP

• Responsible for the setting and achievement of specific department performance targets and objectives
• As a member of the senior management team lead, direct and manage the department
• Exercise operational oversight within the department and make sound operational decisions
• Contribute to the development of the organization in terms of financial planning, business strategy, service offerings and HR policies

CLIENT RELATIONSHIP

• Ownership, management and development of strong client relationships
• Handle and resolve complex or unusual operational and managerial problems that are referred from above and below
• Ensure that procedures, policies and processes are adhered to so that a high-quality service is delivered to the customer.  Drive procedural changes to improve performance of the department or of related business areas
• Continually develop expertise in all areas of the business
• Responsible for the ownership and management of vendor, audit and regulatory body relationships, as required

RESOURCE MANAGEMENT

• Identify and secure resources required by the department and ensure effective utilization
• Ensure that Transfer Agency is properly resourced both in terms of people and technology whilst complying with agreed budgetary guidelines
• Actively support the overall organization and Transfer Agency Training Plan
• Assist more senior colleagues and deputies in their absence
• Utilize management information to assist in managing both clients and resources
• Focus on development opportunities for your direct reports and ensure a focus on non-operational management within the department
• Using corporate management tools, actively participate in the performance appraisal process and monitor overall timeliness of completion for the entire team with your direct reports

RISK & REGULATORY

• Ensure compliance with regulatory requirements and with the relevant short, medium and long-term goals, objectives and values of the organization
• Promote risk awareness, assessment and control within the department
• Drive the development and implementation of appropriate procedures to meet internal control and external compliance/regulatory requirements
• Understand the risk environment within the department and work in partnership with Risk, Compliance and Audit representatives to ensure compliance with regulatory requirements and manage it appropriately
• Review client contracts / agreements, fund documentation e.g. Prospectus, Trust Deed, Instrument of Incorporation etc.

COMMUNICATION

• Provide regular feedback to managers and more senior colleagues with regard to Transfer Agency operations
• Lead and contribute to operational, client, risk, audit and regulatory meetings as required
• Lead and contribute to your chosen Focus Group

CHANGE MANAGEMENT

• Create an environment that is flexible and adaptable and be a champion of change
• Initiate and oversee tasks within a continuous improvement drive to ensure that the Department is efficient and seen as customer and quality driven
• Provide support during the implementation of change
• Ensure participation in the completion and implementation of department wide projects as required and lead local team initiatives

What we value

Knowledge, Skills & Experience Required

• Excellent administrative, organizational and business support skills, with the ability to multi-task and to work calmly under pressure.
• Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
• Strong written & verbal communication skills
• Possess excellent organizational, planning and co-ordination skills.
• Ability to work accurately to tight deadlines
• Proactive and able to work independently and as part of a team
• Comprehensive procedural, technical and product knowledge of the Transfer Agency business is required. This should be complemented with a strong understanding of Fund Accounting, Custody and Regulatory background to Funds Industry.
• Typically, candidate will have 8-10 years' experience in a similar environment including at least 3-4 years in a management capacity. Candidate will lesser experience may also be considered.

Core Competencies

• Accurate and Precise
• Team Oriented
• Organized
• Personable
• Flexible
• Self-reliant
• Enthusiastic
• Excellent communications skills

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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