CONTEXT
TR Guerlain SEA team, based in Singapore is supporting the business for the region.
GUERLAIN IS THE PARISIAN ALCHEMIST THAT PURSUES AN INFINITE QUEST FOR WONDER OF SENSES AND CRAFTS ARTISTIC BEAUTY FROM NATURE, SINCE 1828.
ELEVATE GUERLAIN AS THE MOST HIGH-END FRENCH & PARISIAN 3-AXIS BEAUTY BRAND
A UNIQUE JEWEL IN THE BEAUTY WORLD by Building image, desirability & premiumness.
ROLE
The Retail Manager is to be Retail Expert responsible for collaborating with the Commercial team and the local operators to manage day to day airports, shop-in-shops and boutique businesses in TR environment. This person is responsible optimizing the business, expediting, and identifying opportunities. They are the liaison accountable for ensuring achievement of sales targets, driving replication and consistency (brand image and service level) across the business identifying opportunities, and providing on-going support for Commercial teams, local operators and in-store staff. The RM is responsible for the co-management of a team of sales ambassadors and will guide the professional development of the sales ambassadors. Successful candidate will deliver Retail Excellence by driving a complete O2O consumer experience that will amplify The GUERLAIN brand; hence, setting a benchmark in the luxury sector brand across TR.
As an ambassador for our Maison, you represent and transmit Guerlain's values to your customers and employees. You will oversee the achievement of sales objectives, the excellence of our customer service and the implementation of the strategy set by the Management. You ensure the management, training and development of your employees and put the customer relationship and experience at the heart of all your actions.