The Client Care Manager, Mandarin Gallery is responsible for leading the daily operations of the Mandarin Gallery Client Care Centre (MGCCC) and delivering an exceptional after-sales experience for RIMOWA clients in Singapore.
The Manager directly leads and develops the MGCCC Client Care Officer team and provides operational direction to technicians while they are rostered at MGCCC. The role is accountable for client experience, case management, team performance, operational efficiency, MGCCC spare-parts inventory and compliance with RIMOWA standards.
As a client-facing operational role, the position works within MGCCC’s rostered operating hours, with working days and hours flexed according to business and client needs. The Manager is expected to maintain a strong and visible presence at MGCCC while ensuring effective team coverage and a consistently high level of client service.