Assistant Manager | Engineering, AI & Data – Engineering | SAP SD Functional Consultant
Location: Hyderabad
The team
Engineering helps empower and drive mission-critical solutions whether we need to modernize existing systems or implement new technology products and platforms. Through innovation, we improve financial performance, accelerate new digital businesses and fuel growth. Learn more about Engineering, AI and Data
Job Summary
We are seeking a Mid–Senior SAP SD Functional Consultant with 7–10 years of experience specializing in SAP SD/OTC processes. The ideal candidate will ensure stable production operations, provide L2/L3 support, resolve incidents quickly with high quality, perform root cause analysis, manage change requests, and collaborate with cross-functional teams to deliver seamless order-to-cash operations.
Your work profile:
Production Support (L2/L3)
- Handle incidents, change request tickets related to SAP SD and OTC flows.
- Analyze issues, identify gaps, and provide timely functional fixes or work with technical teams for solutions.
- Monitor daily/critical business processes: order creation, pricing, delivery, shipment, billing, and revenue postings.
- Ensure SLA compliance, quick resolution, and transparent communication with users and onsite lead.
Root Cause Analysis (RCA) & Problem Management
- Perform RCA for recurring issues and apply permanent fixes to avoid repeated incidents.
- Identify and implement improvements in master data, configuration, or processes to enhance stability.
Change Request (CR) & Enhancements
- Gather business requirements for CRs or enhancements.
- Create functional specifications for configuration changes, enhancements, or RICEFW developments.
- Work with ABAP/technical teams to implement fixes and validate testing.
- Ensure proper change control processes and documentation adherence.
SAP SD Configuration & Troubleshooting
- Configure core SAP SD components:
- Sales Orders, Delivery, Billing, Pricing, Output determination, Credit management, Returns & refunds, Taxes.
- Troubleshoot issues across OTC flows including ATP, pricing inconsistency, billing errors, and integration failures.
Testing, Deployments & Documentation
- Support SIT/UAT cycles for production fixes or enhancements.
- Validate configuration changes in Dev/QA and support cutover activities.
- Maintain documentation: BRD, FSD, RCA reports, test cases, user guides.
User Support & Training
- Work with business users to resolve process-related queries.
- Conduct training/help sessions and provide quick reference guides.
- Support month-end, quarter-end, and year-end OTC activities.
Key skills required:
Required Qualifications
- 7–10 years of SAP SD functional experience with strong OTC knowledge and SAP Certification is must.
- Proven experience in AMS/steady-state support, preferably for large enterprises.
- Strong understanding of SD business processes.
- Proven experience in SAP SD configuration and end-to-end implementation/support projects.
- Experience writing functional specifications and collaborating with technical teams.
- Experience analyzing logs, debugging functional errors, and working with ABAP teams.
- Understanding of cross-module impacts with FI/CO, MM, WM/EWM.
- Strong communication skills with ability to interact with business users and IT stakeholders.
- Ownership mindset—seeing issues through to closure.
Preferred Skills
- Experience in S/4HANA support environments (Fiori, BP master data, Output Management BRF+).
- Exposure to ticketing tools: ServiceNow, Jira.
- Domain experience: Automotive, Manufacturing, High-Tech, or similar.
- Knowledge of GTS, Variant Configuration, Vehicle Management System (VMS), SFDC integrations.