Job Summary
- Review and sign-off of Transfer Agency report or any ad hoc reports/confirmation to clients in accordance with Service Level Memorandum or agreement.
- Process transaction record in Transfer Agent application and approve the entries maintained in application.
- Authorize to sign off/approve the client’s correspondences including approve email in outlook before delivery to external parties or payment arrangement or trade settlement arrangement.
- Negotiation / discussion with clients on all Fund Administration related issues.
- Authorize entries/set-up in relevant to Transfer agent application platforms and approve the entries or master or schedule set up. If the entry is done by AFAM, then the entry has to be authorized by another AFA/FA Manager. Sign-off the audit confirmation.
- Authorize the support team to put through entries in Transfer Agency application platform.
- Authorized to access the system in relation to transfer agency, and other relevant systems such as Hogan, S2B, ACR, SeCCuRe, GEMS, GNS, and etc., or be authorizer/ administrator/ owner of portfolio on the system as necessary.
- Authorize to approve/setup client template in ACR or GEMS for report delivery
- Participate in any of the ad hoc projects
- Attend internal and external meetings for clients or projects
- Provide investor services related queries and manage the issues to resolution.
Job Responsibilities
- Partnering with Fiduciary and Fund Services product management to define functional and product strategy and selecting best paths for execution and support
- To deliver best in class service in accordance with established procedures, regulations & laws to protect client interest and to exceed client expectations.
- Participate in selected market advisory forums to position and promote the perspective and objectives of Standard Chartered Bank (SCB), seeking to enhance market process and practice;
- Participate in Regulatory/ Market Infrastructure meetings to communicate SCB and clients’ perspectives on existing and proposed change;
- Execute against agreed strategic developments and projects and documented plans to deliver against schedule;
- Identifying areas in countries to automate or eliminate and driving continuous change in countries in line with business strategic goals
- Driving consistency in countries across processes, governance, prioritisation and ensuring they comply policies
- Responsible for new fund launching / fund transfer-in / fund transfer–out / fund termination, documentation review, requirements review and preparing services level memorandum in accordance with operational guideline of Securities Services/Fund Services.
- Oversee new business execution ensuring robust practice applied by sales, implementation, and operations;
- Attend Client visits (including due diligence) to ensure client proposition is understood and resulting actions are taken to improve service delivery;
- Partner with Countries and Financial Markets (FM) Sales to ensure the key services are being performed to the standard required. Alignment to FM growth targets and creating an agenda which mirrors the aims of the Product & Solutions and Delivery team
- Monitors client service standards by Operations staff to ensure high-quality operational and client support services are provided in all countries;
- Acts as escalation point for country level operational issues – identifies remedial solutions and oversees timely, efficient implementation when required;
- Works closely with Fiduciary & Fund Services country heads (F&FSH) to ensure operational platforms support client service level agreements and internal benchmark as well as identifying opportunities for automation;
- Proactively works with Fiduciary & Fund Services country heads (F&FSH) to ensure development of pool of knowledgeable, mobile operations staff;
- Champions the identification and implementation of operational best practice across markets within region and with other regions;
- Drives continuous improvement culture to maximise cost and processing efficiency
Key Stakeholders
Internal
• All sections of Fiduciary and Fund Services Operations, and Financing & Securities Services;
• Sales and Relationship Managers of Financial Market
• Client Services Manager of TBCM/OCS/Implementation Manager
• Fund Accounting operations team / Transfer Agency Team / Fiduciary & Trustee team
• Operations Risk Group
• FM (FSS) Legal & Compliance Teams
• FMO (FSS) Technology & Operations Global Teams
• All relevant support parties (e.g. Chennai/Bangalore/KL/Tianjin Support Team, CDMG, PSS and etc.)
• Cash Management Services/CMS
External
• Client and its delegate
• Stock broker / Prime broker / Trade’s Counter parties
• Custodian bank
• all contractual parties as stated in the Fund’s constitutional documents
Skills and Experience
• Multifonds
• Business Facilitation
• Manage Change
• Business Governance & Support
• Strategy & Business Model
• Service Delivery & Operations
Qualifications
• University degree major in business, economics or accounting
• Proven Relevant Degree level education, and at least 10 years of previous experience within fund administration and/or Securities Services industry, including experience in the related fields of Controlling, Audit and Operations which require familiarity with regulations and banking policies with advisory capacity or function, particularly financial service/investment or asset management industry, and etc
• Strong understanding of the wider business, economic and market environment in which the firm operates
• Understanding of Fiduciary and Fund Services processes and key associated market risks
• Proven track record to quickly get up to speed on new areas, concepts and products
• Strong understanding of the firm’s business strategy and model appropriate to the role
• Track record in delivering large change programmes and continuous improvements with strong project hygiene and transparency
• Experience in developing, managing and refining strategy papers
• The ability to identify, assess, monitor, control and mitigate risks to the firm. Also, an awareness and understanding of the main risks facing the firm and the role the individual plays in managing them
• Financial Analysis and Control
• The ability to interpret the firm’s financial information, identify key issues based on this information and put in place appropriate controls and measures
• The ability to assess the effectiveness of the firm’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
• Proven experience developing and managing a high performing team in similar functions and ability to apply to virtual team
• Ability to inspire, lead and engage with people at all levels to deliver and drive change
• Fluent in both written and spoken English and Chinese
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.