Who we are looking for:

The Alpha Operational Readiness Outreach manager will be required to manage the operational readiness outreach team.

The primary purpose of this role will be managing, oversight and escalation for the operational readiness outreach team, including co-ordination of communications with third parties and vendor management. The Alpha Operational Readiness Outreach manager partners with SSC Operational Readiness leads on in-scope tasks to ensure that the business teams are operationally ready for the migration of new business onto the State Street platforms.

Why this role is important to us:

The team you will be joining is a part of State Street Alpha Implementations. State Street Alpha gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping to complete operations solutions and servicing alternative assets like OTC derivatives, private equity and real estate. State Street Alpha's tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for/ Skills Profile:

As the Alpha Operational Readiness Outreach Manager, you will:

• Oversee the Co-ordination of third party reachout for onboarding for US and EMEA implementations.  Supporting the outreach team, providing oversight, guidance and training in relation to 3rd party outreach.
• Allocating agreed resourcing to each implementation.
• Manage staff and contractors to achieve and execute on stated priorities and goals
• Adhering to Alpha standards and best practices.
• Ensure team has right guidance in handling escalations.  Steps in where required in engaging with senior stakeholders to analyze and agree the situation, roles and responsibilities and next course of action.
• Work as a member of a global team – provide status, communicate issues, share ideas, and follow process for analysis, development and support protocols
• Ensure program activities adhere to legal guidelines and internal policies. Apply change, risk and resource management principles when needed.
• Partner with all relevant corporate functions, businesses and stakeholders to ensure effectiveness of the activities and expectations management.
• Raise risks and issues effectively within the program, drive solutions and effectively communicate options.
• Review completed conversions for lessons learnt to apply to future implementations for process improvement

Qualifications / Skills Profile:

• 15+ years of relevant Financial Industry Experience required, preferably Investment Management, Asset Management
• Experience managing a team and managing vendor resources.
• Experience working across teams using Jira and Confluence is good to have.
• High Level knowledge or experience in Capital markets including Middle & Back Office, Securities, Bank Loans, IBOR / ABOR, Transaction Management

3rd party engagement experience is required

What we value:

• These skills will help you succeed in this role
• Excellent Communication Skills with ability to effectively run meetings and collaborate across teams and functions
• Ability to work in a high-paced environment, be flexible, follow tight deadlines, organize and prioritize work.  Weekend work required.
• Ability to proactively identify potential issues, drive resolution and escalate where required.
• Leadership and effective management skills.
• Intermediate to advanced Microsoft Word, Excel, Visio, PowerPoint, SharePoint and Access skills.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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