As the Retail Excellence & Performance Specialist, you will support the Retail Excellence and Retail Performance functions in driving client experience excellence, retail engagement, and business performance visibility across the Korea retail network.
Working closely with the Retail Assistant Excellence Manager and Retail Performance Manager, this role will coordinate key retail excellence initiatives, support performance reporting and analysis, manage retail administration activities, and ensure effective communication and execution of retail priorities across stores.
KEY STAKEHOLDERS
Internal: Retail Excellence & Operation team, Store Managers, Retail Learning & Development, HR, Finance, Supply Chain and relevant Korea Domestic + DF stores
- Partner closely with Assistant Excellence Manager to support HQ excellence projects and Support data analysis closely working with Performance manager.
- Work with store teams to ensure implementation, follow-up, and feedback collection for operational initiatives and store support topics.
External / Regional: LV North Asia / Central Retail Excellence counterparts & Central uniforms team and operation-related vendors
- Coordinate Excellence operation-related vendor communication, PO follow-up, supplies, local initiative packaging for sales boosting, welcome Staff coordination, and other store support topics as needed.