3 years customer service experience in a fast-paced luxury retail environment.
Proven customer support or client service representative background.
Track record of over-achieving quotas.
Exceptional verbal and written communication skills; strong phone contact handling and active listening.
Familiarity with CRM practices; client centric approach with strong commercial awareness.
Ability to adapt to different personalities, demonstrating excellent interpersonal skills.
Self-motivated team player with a resourceful, practical, and agile problem-solving mindset.
Ability to multi-task, prioritize, and manage time effectively.
High school degree required.