Job Requisition ID: 41601
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Lead Amazon Connect transformations using Deloitte's DCCX accelerator to build AI-enhanced customer platforms for clients rethinking how they connect with customers.
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Be part of market-leading projects with global scale and complexity
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Mentoring, coaching and leadership programs to help you make an impact that matters
This is an opportunity for an engineer who wants to shape high-impact customer experience solutions and help clients turn emerging technology into better, smarter interactions.
What will your typical day look like?
From solution design through to deployment, you'll lead the build of secure, scalable Amazon Connect environments that integrate with core AWS services like Lambda, S3 and DynamoDB. A big part of the role is making sure the technical architecture is robust, practical and aligned to best practice across cloud, integration, DevOps and infrastructure as code.
Working closely with clients, you'll help translate business goals into customer experience platforms that are intelligent, compliant and built to scale. That could mean advising senior stakeholders on delivery approach, guiding implementation decisions, or shaping AI-augmented conversational capabilities that improve how customers engage with a brand.
Success in this role comes through leadership as much as technical depth. You'll work with multidisciplinary teams, mentor junior practitioners, and contribute to Deloitte's thinking on Amazon Connect innovation and best practice, all while keeping delivery moving and quality high.
About the team
Deloitte's Customer Experience Technology team helps organisations design and deliver the platforms, tools and architectures that sit behind great customer interactions. The team works across digital transformation, cloud contact centre technology and AI-enabled experience design, bringing together strategy, engineering and delivery capability to help clients build more connected, responsive and future-ready customer operations.
Enough about us, let's talk about you
You may have all or some of the following skills/experiences:
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Deep hands-on experience with Amazon Connect and broader AWS cloud architecture
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Strong capability across AWS services such as Lambda, S3 and DynamoDB
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Experience designing secure, scalable and resilient cloud solutions
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A track record leading end-to-end technology delivery across complex client environments
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Confidence communicating technical concepts to both technical stakeholders and senior business leaders
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Experience building technical standards, governance approaches or best-practice frameworks
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A collaborative leadership style, with a genuine interest in mentoring and developing others
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AWS certifications, especially Solution Architecture, or a relevant degree in Computer Science, Engineering or a related field
Why Deloitte?
At Deloitte, we focus our energy on interesting and impactful work. We're always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction - whether it be up, moving into something new, or even moving across the world.
We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.
We value in-person connection with our clients and our colleagues. We offer several ways for you to work flexibly so that you can serve your clients, stay connected with your team, and manage your personal priorities.
We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.
Next Steps
Sound like the sort of role for you? Apply now, we'd love to hear from you!
By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.