Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
MAIN PURPOSE
Reporting to the Head of Technical Operations, SEA this role is responsible for upholding the highest technical quality standards in watch repairs, directly contributing to the excellence of sales and after-sales services.
KEY RESPONSIBILITIES
1. Technical Quality Control & Assurance
Conduct comprehensive technical quality control inspections on all watch repairs, ensuring strict adherence to established procedures and brand specifications.
Document and escalate quality control failures to the Head of Technical Operations for appropriate resolution and further processing.
Maintain accurate and comprehensive records of all quality control failures.
Proactively identify and report technical issues, contributing to continuous improvement initiatives and providing constructive feedback to management.
2. Operational Compliance & Workstation Management
Adhere strictly to service centre policies regarding authorized repairs, ensuring no unauthorized watches or non-watch products are serviced.
Ensure the proper disposal or storage of used spare parts, maintaining a clean, organized, and safe workstation.
Maintain all equipment in optimal working condition to facilitate effective daily operations.
3. Inventory Support
Assist with periodic stock counts and inventory management as required.
REQUIREMENT
Good visual acuity and meticulous attention to detail.
No formal prior experience in a comparable role is mandatory as training will be provided, but prior experience in quality control or the watch industry is highly advantageous.
Proven ability to work autonomously and demonstrate self-motivation, coupled with strong interpersonal skills and a collaborative team-player mindset.
Proficiency in standard computer applications (e.g., MS Office Suite, internet browsers, email); familiarity with SAP is a plus.
Strong collaboration required with both Technical and Admin teams as well strong functional line of reporting with line manager.
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