Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.
MAIN PURPOSE
In charge of the daily operation of the boutique – front and back office – with the aim to communicate the overall brand message in a successful manner to generate business.
KEY RESPONSIBILITIES
Sales & Store operations
- Analyze boutique performance and formulate in-store planning to exceed sales targets
- Lead team to well present brand and boutique image to end customers
- Maintain smooth daily operation while comply with brand guidelines and standards
- Understand the particularity of boutique environment ad initiate action plan accordingly
- Effectively manage inventory level and stock rotation
- Cascade direction and communication from office and ensure team understanding; while channel back market trends and business needs
Customer Service
- Ensure excellent standard of customer services
- Acquire new customer database while maintain a long term relationship with existing VIPs
- Handle customer feedback and offer service recovery properly
Staff Management
- Motivate and drive team to achieve sales, service, CRM and operational KPIs
- Responsible for training and development of boutique staffs
- Complete performance evaluation conduct coaching and performance improvement plan if need
- Establish a positive working environment and properly handle team issues in a timely manner.
PROFILE
- At least more than 15 years of luxury retail sales and management experience
- Excellent communication and people management, able to motivate, develop and cultivate a team
- Proactive, organized, multi-tasking, strong analytical and problem solving skills and highly adaptable to dynamic environment
- Experience with high profile clients and PR events is preferred
- Basic Computer knowledge in Word, Excel and PowerPoint
- Access to VVIP client base is preferably