Job Summary
This role is responsible for defining and delivering best-in-class user experiences for internal banking platforms within the S&T Business Solutions team. The candidate will lead experience strategy, research, design, and validation for complex digital journeys, partnering closely with product managers, business stakeholders, and engineering teams.
Key Responsibilities
Experience Strategy & User Insights
• Lead the discovery and definition of experience strategy for assigned products and journeys.
• Analyze and document user behaviour, workflows, and usage patterns to inform product strategy and design decisions.
• Translate business requirements and user needs into clear UX recommendations and actionable design artefacts.
Journey Mapping & Gap Identification
• Create, maintain, and continuously refine end-to-end customer and user journey maps, covering all relevant touchpoints, emotions, and pain points.
• Identify experience gaps, friction points, and opportunities to simplify, digitise, or enhance journeys across channels.
Research, Reviews & UX Evaluation
• Plan and conduct qualitative user research, including user interviews, contextual inquiries, and stakeholder workshops.
• Perform heuristic evaluations and expert reviews of existing interfaces to identify usability issues and improvement areas.
Cross-Functional Collaboration & Leadership
• Present research insights, journey maps, and design proposals to product managers, business SMEs, and technology teams.
• Facilitate alignment sessions and design walkthroughs to ensure shared understanding of user problems and proposed solutions.
Experience Design & Prototyping
• Translate requirements and insights into wireframes, user flows, information architecture, and high-fidelity UI designs.
• Build interactive prototypes (low to high fidelity) to communicate concepts and validate solutions with users and stakeholders.
• Ensure designs are feasible, scalable, and aligned with technical constraints and regulatory requirements in banking.
Usability Testing & Validation
• Plan, design, and execute usability tests to validate new designs and enhancements.
• Define test objectives, scenarios, and success criteria; conduct sessions and capture user feedback.
• Analyse results and iterate designs based on evidence, ensuring closure of identified experience gaps.
Skills and Experience
UX & Research Skills
• Strong ability to conduct and interpret qualitative research (interviews, contextual inquiry, usability tests).
• Experience with journey mapping, service blueprints, and experience mapping.
UI & Tooling Skills
• Expert-level proficiency in Figma and/or Sketch for UI design, prototyping, and collaboration.
• Hands-on experience with interactive prototyping, component libraries, and design system usage.
Business & Collaboration Skills
• Ability to understand complex business processes, trading/sales workflows, and convert them into intuitive interfaces.
• Strong stakeholder management and communication skills; confident in presenting to senior stakeholders.
Application Requirements
• Portfolio showcasing end-to-end UX work (research, journey maps, design solutions, and final outcomes), preferably with banking or enterprise applications.
• Examples of Figma/Sketch-based designs and prototypes.
Qualifications
• 6+ years of hands-on experience in UI/UX, Product Design, or Experience Design, preferably within banking or financial services.
• Proven experience designing complex, data-heavy, and workflow-heavy enterprise or B2B applications.
• Strong track record in driving end-to-end UX: discovery, research, interaction design, UI design, prototyping, and usability testing.
• Prior experience working on banking platforms is highly desirable.
• Experience with SAP-based products or SAP-integrated workflows is a strong plus.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.