Job Summary
This role could be based in India and Malaysia. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.
What’s the opportunity?
• The Process Excellence team requires a Director, ARIS Tooling Lead to own the strategic direction, governance, and enterprise application of the Bank’s ARIS process management platform.
• This role is accountable for ensuring ARIS is a stable, compliant, and high value enterprise capability, supporting effective process ownership, insight generation, and continuous improvement across the Bank. The role balances strategic evolution of the tool (including enablement of AI capabilities) with strong risk, control, and vendor management, ensuring minimal disruption to business users.
• The ARIS Tooling Lead acts as the lead for how ARIS is governed, enhanced, and experienced across the organisation.
What will you do?
The role holder will partner with Process Excellence team, Global Process Owners, Technology, and external vendor to define, operate, and evolve the ARIS platform in line with business priorities. The role will ensure the platform is well managed in BAU while continuously improving user experience, adoption, and insight generation.
Key Responsibilities
Strategy
• Define and own the ARIS tooling strategy and roadmap, aligned to the Process Universe and Process Excellence objectives
• Identify, prioritise, and deliver tool enhancements, including AI‑enabled capabilities, dashboards, and analytics
• Translate business needs into practical tooling solutions, balancing ambition with operational and risk constraints
Business
• Act as enterprise owner of the ARIS platform, covering strategy, governance, usage standards, and value realisation
• Drive increased active usage and adoption across businesses and functions
• Partner with Process Universe roles, and communities of practice to embed ARIS into BAU ways of working
• Ensure ARIS supports effective process discovery, ownership, and improvement
• Ensure stable day to day operation of ARIS with no material incidents
• Lead vendor engagement and release management, ensuring timely implementation compliance with Group standards minimal disruption to users
• Oversee testing, change communication, and post release validation
People & Talent
• Develop and implement training, onboarding, and awareness programmes for different ARIS user groups
• Build capability across the organisation by simplifying and clearly explaining technical tooling concepts
• Champion a culture of process excellence, continuous improvement, and disciplined tool usage
Risk Management
• Identify, assess, monitor, and manage risks related to tooling stability, data quality, compliance, and vendor dependency
• Ensure appropriate controls, monitoring, and escalation processes are in place
Governance
• Establish and maintain clear governance, standards, and controls for ARIS usage and change
• Ensure transparency through tracking, reporting, and stakeholder communications
• Maintain documentation and audit‑ready artefacts for tooling governance
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Take personal responsibility for ensuring ARIS tooling complies with all applicable laws, regulations, and Group standards
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
Key stakeholders
• Group Transformation Office
• Process Excellence Team
• Global Process Owners, Process element Owners and Domain Owners
• Process Universe Champions
• Technology and Data teams
• Resilience, Risk and Compliance
• External vendors - ARIS
Qualifications
• Expert level experience with ARIS in an enterprise or regulated environment
• Proven experience owning or running a core business tooling platform end to end
• Strong understanding of process management frameworks, governance, and taxonomy
• Demonstrated ability to communicate complex technical concepts to non technical stakeholders
• Experience working across global, multi stakeholder environments
• Strategic mindset with strong execution discipline
• Excellent written, verbal, and presentation communication skills
• Strong stakeholder management and influencing capability
• Detail‑oriented with a well‑developed risk and control mindset
• Confident, pragmatic, and resilient in managing ambiguity and change
Skills and Experience
• Process Tooling / ARIS expertise
• Tool governance & operating models
• Vendor & release management
• Communications
• Process Excellence & enablement
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.