Do you have leadership experience in Underwriting Support Operations? We are looking for a Business Services Manager to take on end-to-end accountability for the delivery, performance, and development of the Treaty Business Services organization supporting the North American markets.
About the Role
As Manager, Business Services Treaty North America, you set clear priorities, ensure consistent quality and timely delivery, and act as a key interface between Underwriting, Client Markets, Finance, Risk, and global Operations partners. The role plays a critical part in driving operational stability, continuous improvement, and transformation aligned with the target operating model.
Key Responsibilities include:
- Lead, coach, and develop team leaders and team members, including goal setting, performance management, talent development, and succession planning
- Set, monitor, and improve performance targets using defined KPIs and metrics covering quality, turnaround time, productivity, and operational risk.
- Act as the primary Business Services representative for Treaty stakeholders in North America, building strong, trusted, and collaborative partnerships.
- Ensure strong execution of core Treaty operational processes across the deal lifecycle, with a focus on quality, controls, and compliance.
- Drive standardization, simplification, and automation in line with RBO principles and the global Target Operating Model (TOM).
- Manage capacity planning and resource allocation across locations to ensure scalable and resilient service delivery.
Service & Delivery Ownership
- Own the end-to-end delivery of the Treaty Business Services service catalogue for North America, covering submissions, renewals, and post-bind activities.
- Ensure consistent execution of global standards, processes, and roles across markets and lines of business.
- Proactively prepare the organization for peak renewal periods and changing market demands through effective demand and capacity planning.
- Establish a strong performance culture focused on accountability, transparency, and continuous improvement.
Change, Transformation & Standardization
- Lead the regional implementation of strategic initiatives such as Underwriting task transfer, process harmonization, and operating model evolution.
- Partner with global peers and Centers of Expertise to align ways of working and embed best practices across Treaty Business Services.
- Identify and drive opportunities for digitization, automation, and simplification to improve efficiency and reduce operational risk.
- Support the pilot, rollout, and stabilization of new services and delivery models within North America.
Operational Risk & Governance
- Ensure a strong operational risk and control environment across all Treaty Business Services processes.
- Maintain audit-ready operations, addressing findings and embedding sustainable remediation actions.
- Ensure compliance with internal policies, underwriting standards, and relevant regulatory requirements.
About the Team
The Business Services Treaty team in North America is part of the global Reinsurance Business Operations (RBO) organization. The team supports Treaty Underwriting and Client Market teams across Property & Casualty lines in the United States and Canada, enabling underwriting excellence through strong operational execution, quality discipline, and effective stakeholder partnership. We work closely with colleagues across regions and global Centers of Expertise to deliver scalable, compliant, and standardized business services.
About You
You are an experienced people leader with a strong operational mindset, comfortable balancing strategic thinking with hands-on execution. You take ownership, bring structure to complex environments, and constructively challenge the status quo.
Additional requirements include:
- Proven experience leading Business Services, operations, or underwriting support teams within reinsurance, insurance, or financial services.
- Strong understanding of Treaty reinsurance processes and the end-to-end underwriting lifecycle.
- Demonstrated ability to stabilize and scale service delivery across markets while leading change initiatives.
- Experience owning KPIs, capacity planning, and service performance in a matrix, multi-location environment.
- Strong analytical, problem-solving, and decision-making skills, with a data-driven approach to performance management.
- Excellent communication and stakeholder management skills, with the ability to influence across functions and regions.
- Fluent in English; additional languages are a plus.
Our company has a hybrid work model where the expectation is you will be in the office at least three days per week.
About Swiss Re
Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.
During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.
We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.
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