Job Description
We have an exciting opportunity for a Senior Insurance Representative to join us in our Newry Branch on a 9-Month Contract. Joining us as a Senior Insurance Representative, you will support the Branch Manager in managing all aspects of the Branch Sales Office to achieve the required performance levels across sales revenue and growth targets. You will also deputise for the Branch Manager when they are undertaking field activities / annual leave and will be responsible for staff referrals and completing all operational controls for the Branch Sales Office coupled with delivering a consistent quality service to all customers to deliver profitable growth through new business sales and renewals.
What you’ll be doing:
- Support the Branch Manager in managing all aspects of the Branch Sales Office, to deliver key objectives as set out in the Branch business activity plan.
- Abide by the common and additional conduct standards as outlined under CBI/ FCA regulations.
- Conduct Customer Service Representative responsibilities when required to support the needs of our customers
- Actively participate in cross functional projects as and when required.
- Proactive management of workload in a timely manner and within set deadlines ensuring completion of accurate work records.
- Proactively manage your own performance and personal development.
- Deliver a professional, sales focused ‘face to face’ customer experience, ensuring the branch is fully optimised within the locality, to engage, acquire and retain customers.
- Deliver technical training & coaching to support branch managers and staff to reduce leakage & risk acceptance issues.
- Assist BM with efficient prioritisation of workloads and resources to deliver key objectives, including product specific initiatives.
- Ensure adherence to all regulatory /legislative requirements and governance procedures / policies, to conduct business in a fully compliant manner.
- Ensure adherence to branch cash handling and expense procedures.
- Participate in cross functional departmental projects when required.
- Identify market trends through local data analysis and provide feedback / insight for change consideration.
About You
What we’re looking for:
- Minimum 2 years’ experience in an insurance role is essential.
- 5 pass GCSES including Maths and English is essential.
- Excellent understanding of Branch Administration (incl. legislative, compliance and Health & Safety requirements and Branch Security Procedures).
- Excellent product & technical knowledge to effectively handle referrals & support staff to achieve their goals.
- PC operating and computer skills with proficiency in Microsoft office suite.
As a precondition of employment for this role, you must be eligible and authorized to work in the Republic of Ireland / United Kingdom.
This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions.