Key responsibilities
- Lead day-to-day operational ownership for network services, including complex troubleshooting and coordinated restoration.
- Drive incident and problem management: run structured investigations, produce high-quality RCAs, and ensure corrective/preventive actions are delivered.
- Participate in and support major incident management (communications support, technical lead support, mitigation execution).
- Design and implement production-grade automation using Python, Shell, and Ansible (e.g., drift detection, change validation, automated diagnostics, safe rollout helpers).
- Engineer/support across:
- SD-WAN, SDA, and broader software-defined networking (SND)
- Routing and Switching
- Firewalls, Load Balancers, Proxies
- Improve reliability via standardization, guardrails, repeatable runbooks, and continuous validation.
- Build observability insights with developers/platform teams: actionable dashboards, high-signal alerting, and service health metrics.
- Apply SRE practices: operational readiness, toil reduction, and reliability thinking; working understanding of NFRs and FMEA (or equivalent risk methods).
Required qualifications
- Demonstrated experience in incident response and problem management, including ownership of RCAs through closure.
- Strong hands-on networking skills across enterprise routing/switching and security/L4–L7 components.
- Strong automation capability using Python, Shell, and Ansible in production operations.
- SRE mindset with practical understanding of reliability concepts, NFRs, and risk analysis approaches (including FMEA familiarity).
- Ability to work independently, prioritize effectively, and deliver with minimal oversight.
Preferred qualifications
- Experience with Cisco ACI / Fabrics.
- VMware NSX experience (nice-to-have).
- Certifications such as CCNP (preferred), CCNA, and other vendor certifications.
- Experience in a financial institution / regulated environment (advantage)
- Advanced English writing and speaking