As a Servicing Communications Senior Associate within Business Banking Marketing, you will lead the development and deployment of servicing communications that help clients understand product, feature, or policy changes. Some communications may require expedited execution timelines and/or Spanish translation. You will collaborate closely with internal Product Owners, Marketing, Legal, Compliance, and Execution teams to assess communication needs, shape strategies, and deliver effective tactics.
Job Responsibilities- Develop and execute servicing communications across multiple Chase channels, including email, statement messages, direct mail, and chase.com.
- Build and maintain strong relationships with stakeholders across Marketing, Legal, Compliance, and Product, integrating banker channels as appropriate.
- Manage internal and external vendor relationships to ensure marketing collateral is delivered on scope and on time.
- Refine servicing templates and document best practices to maximize communication effectiveness, including when delivering challenging news to customers.
- Ensure regulatory compliance by following established controls and maintaining a regular schedule of material reviews for accuracy.
- Operate with minimal supervision, taking ownership of assigned projects and driving them to completion.
- Bachelor’s degree required.
- Minimum of 3 years of experience in marketing or a related field.
- Strong written and verbal communication skills, with the ability to convey information clearly to customers and business partners.
- Demonstrated ability to anticipate and mitigate risk.
- Project management experience.
- Proficiency in Adobe, Microsoft Excel, and PowerPoint.
- Demonstrates ownership by providing project leadership, removing ambiguity, addressing questions, and refining approaches to achieve goals.
- Financial services and/or product management experience.
- Experience in business writing, crisis communications, and/or servicing communications.
- Knowledge of creative design software.
- Spanish translation experience and/or experience partnering with translation workflows (as needed for communications).
- Passionate about delivering an outstanding customer experience.
- Curious and innovative, consistently seeking ways to improve and raise the bar.
- Results-driven, with the ability to deliver outcomes even without direct tracking mechanisms.
- Detail-oriented and thorough in managing all aspects of communications.
- Bachelor's degree preferred in communications, marketing, business, or related disciplines preferred