Citi Country Officer & Banking Head- Guatemala

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Job Overview

Citibank Guatemala established its presence in 1974 and has operated as a full banking franchise since 1991. Today, Citi serves Guatemala exclusively as a Corporate Bank, supporting more than 300 clients through a team of approximately 105 professionals based in Guatemala City. Leveraging Citi's unparalleled global network and local expertise, the franchise delivers sophisticated banking solutions to leading multinational and local corporate clients.

Citi Guatemala is a highly innovative and agile franchise, well positioned to capture market opportunities and support clients' strategic growth across borders. Its strong control environment, robust governance framework, and commitment to responsible finance have earned the confidence of clients, regulators, and stakeholders alike.

A recognized leader in corporate and investment banking, Citi Guatemala provides integrated, end-to-end financial solutions that help clients achieve their most complex strategic objectives. Citi Guatemala also serves as a HUB to Central America and Caribbean (CCA) Corporate Banking Client Desk serving clients with more than 180 regional clients. Client Desk is one of Citi’s world-class differentiated coverage utility, focused on low complex clients in Corporate Banking. The model provides an integrated relationship and flow products sales-oriented coverage for the targeted clients, seeking to increase cross sell while maintaining high level of client satisfaction.

 In 2026 Euromoney recognized Citi Guatemala with multiple awards, including Best International Bank, Best Bank for Large Corporates, and Best Digital Bank for Large Corporates, reinforcing its position as the leading international financial institution serving corporate clients in Guatemala. Citi Guatemala delivered $150.7 million in revenue for 2025, highlighting our robust market presence and execution capabilities.

The Guatemala Citi Country Officer & Banking Head (CCOBH) is the face of Citi in the country playing an instrumental role in leading the growth and protecting the Citi franchise in the country. The role will involve implementing a focused client-centric strategy to optimize the business opportunities for the country and will be responsible for developing and maintaining client relationships by understanding clients’ needs and delivering the best of Citi.

Additionally, the Guatemala CCOBH is the main representative of Citi in front of the Guatemala government, relevant regulators, clients, media, and community. This role acts as a first line of defense with regards to assessing risks to safeguard the franchise, its clients, assets as well as its employees while ensuring compliance to all applicable laws, regulations, and institutional guidelines. The Guatemala CCOBH will partner with Citi’s International organization to drive client engagement and delivery across all lines of business. The CCOBH is responsible for attracting, engaging and retaining key talent while fostering a work environment that supports psychological safety and wellness of the human assets.

Overall CCOBH is responsible for a Comprehensive Governance and Oversight of the entire Citi presence in the country.

This role reports to the Central America and Caribbean Sub-cluster & Banking Head.

Responsibilities:

International

• Franchise Management in terms of developing and executing Citi’s overall client’s and business strategy to achieve both short and long- term goals in compliance with corporate standards and local regulations.
• Ensuring compliance with all corporate policies, including ethical standards, corporate governance standards and business practice requirements.

• Applying judgment in understanding issues and making sound decisions that support, confirm, and enhance Citi's mission and vision.

• Identifying, assessing, mitigating, communicating, and anticipating all types of risks through the development and sustainability of appropriate control mechanisms.
• Overseeing, and escalating as necessary, the resourcing requirements of the legal entity to perform its governance, risk management and compliance obligations and reporting material risks / issues affecting the legal entity to the appropriate governance committees.
• Exhibit efficient and effective leadership that touches all parts of the franchise and provides a strong role model.
• Ability to attain and maintain strong relationship management with clients, government officials, regulators, employees, and media that engender a high level of trust and transparency to support the development of Citi’s market position and growth.
• In partnership with HR, executing Citi’s Talent agenda and overseeing franchise-wide Talent review and development activities.
• Sponsor employee engagement across the franchise ensuring employees at all levels are engaged, productive and effective.
• Leading Citi’s response to a franchise-wide event, e.g. crisis or disaster.
• Protecting Citi’s reputation in the country.
• Managing (directly or through matrix reporting, as appropriate) all businesses, product lines and functions based in country.
• Managing the organization and corporate governance of country-based legal entities and their regulatory reporting.
• Leading management and coordination of governmental and regulatory relationships.
• Providing oversight for all critical country and other risk limits and for country scenario planning.
• Ensuring compliance with all applicable requirements regarding financial inclusion.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal actions, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Other job-related duties may be assigned as required.

Banking

• Develop and monitor a client-driven franchise growth strategy which is delivered through people and franchise management.
• Management of Citi’s Banking organization. The unified Banking & International organization oversees the local delivery of the full firm to clients in each of the markets where Citi has onshore presence.
• The role will have responsibility for both flow and episodic revenue which requires strong leadership, risk skills, corporate finance mindset and partnerships to deliver best in class solutions.
• Drive innovation and speed to market and promote cross-selling of products across the full platform.
• Responsible for the Guatemala Banking P&L.
• Responsible for overall parent relationship management of clients and providing a wide range of treasury and corporate finance solutions, including cash management, trade, vendor finance, FX, general credit, loans, debt capital markets, share repurchase, and interest rate and equity derivatives.
• Ensuring efficient use of Capital and that Capital returns (RORC and RoTCE) are delivered across the franchise.
• Responsible for meeting revenue goals and other goals related to budget, risk management, and credit allocation in partnership with GCM and Risk.
• Lead the Sustainability agenda and the digital transformation for clients with particular emphasis on digital natives and digital tools.

Qualifications and Skills

• Minimum of 20 years of relevant experience, out of which at least 15 must have been in the banking industry, with responsibility in several areas of banking operations including business development and customer relationship management
• Strong Corporate Finance and Credit skills. Senior Credit Officer (SCO) certification preferable.
• Business Management and running a P&L.
• In-depth experience and understanding of banking products – loans / debts (short and long-term), capital management, cash management, trade products, corporate and structured finance, DCM, and derivatives products.
• Relationship/stakeholder management with both internal and external stakeholders
• Proven leadership skills and strategic thinking to create momentum and a collective agenda across multiple products with a diverse population and competing priorities.
• Ability to anticipate and lead the organizational response to future changes and translate vision into executable plans.
• Ability to drive and foster simplification to achieve efficiency.
• Navigating corporate governance frameworks.
• Understanding and translating global/regional strategy.
• Previous experience of managing Risk, Finance and Controls.

Education:

• Strong academic background, a minimum of bachelor’s degree or its equivalent, a higher degree or professional qualification in any business-related discipline. Masters or MBA preferable.

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