Assistant Manager, Employee Impact Operations

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Assistant Manager, Employee Impact Operations

mid · Human Resources

Job Description

What is the opportunity?

Are you a detail-oriented operator passionate about running engaging programs smoothly? The Employee Impact team within Sustainability and Impact (S&I) is focused on driving employee engagement in volunteering, giving, and programs that help RBCers make an impact in their communities. As a collective team, we execute the day-to-day processes that power Employee Impact Programs.

As Assistant Manager, Employee Impact Operations, you will be the operational backbone of the Employee Impact Programs team. Working within the Employee Impact team, primarily the Programs team, you will own the processes that enable the execution of employee volunteering, giving, and engagement programs. By managing these processes end to end and acting as a key contact for data and information requests, you will play a critical role in driving a positive employee experience and scaling the programs.

What will you do?

Application Processing & Program Administration

• Support with reviews of Communities Together Fund (CTF) applications during peak periods.

• Process daily Volunteer Opportunity uploads into myCommunity (Benevity) and coordinate with RBC Community Partner Relationship Managers on RBC partner Volunteer Opportunities.

• Support the Senior Manager and Manager with Skills Based Volunteering program administration as required, including managing program planning meetings, material preparation and meeting follow-ups / action items, SharePoint site maintenance and access reviews.

• Submit and track helpdesk tickets for system issues across CTF and other program platforms.

• Support the Board Matching program by conducting pre-vetting of charitable organizations.

• Manage the Disaster Response Giving Opportunity process.

Employee Experience & Communications Channels

• Own the Employee Impact mailbox, serving as the single point of initial triage – tag and route emails to the appropriate EI team member and respond directly to routine inquiries, maintaining timely communications and navigation support for both global RBCers and Canadian retirees.

• Own the myCommunity Connect site, including identifying opportunities to enhance the user experience and broader awareness of Employee Impact programs, and ongoing maintenance such as publishing / maintaining cover stories, news stories, giving opportunities, and reviewing and publishing non-grant related employee volunteer opportunities.

Financial & Compliance Operations

• Support monthly charitable payment processing.

• Conduct SharePoint attestations and maintain access reviews.

Reporting & Data Operations

• Manage all regular and ad-hoc reporting needs to help manage our budget and demonstrate the impact our programs are having on employees and community partners.

Platform, Tools & Logistics Support

• Manage onboarding of RBC Retirees onto myCommunity (Benevity).

• Maintain program tools and toolkits (guides, key messaging, and templates) and streamline operational processes.

• Support logistics for program sessions and events as required.

What do you need to succeed?

Must Have:

• Strong project management and organizational skills with a demonstrated ability to manage multiple tasks and meet deadlines.

• Strong written and verbal communication skills.

• Self-starter with the ability to prioritize competing demands.

• Innovative problem-solver with a caring, customer-service approach.

• Strong reporting skills.

Nice to Have:

• RBC institutional awareness, with an understanding of RBC’s structure globally.

• Familiarity with the Jive / RBC Connect platform.

• Relevant experience in administration, reporting, or operations.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Powering ideas for People and Planet is the core of what we do.

• Leaders who support your development through coaching and managing opportunities.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Opportunities to do challenging work.

• Flexible work/life balance options.

Job Skills

Additional Job Details

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.