Employee Relations and HR Governance Senior Manager

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Responsibilities / Phạm vi công việc

1. Employee Relations

• Lead and manage complex employee relations cases and workplace investigations, ensuring fair, consistent, and legally compliant outcomes while minimizing organizational and reputational risks.
• Provide expert advice and consultation to Managers, HR Business Partners, and business leaders on employee relations matters, including disciplinary actions, grievances, misconduct, workplace conflicts, performance-related concerns, and employment separation cases.
• Conduct thorough investigations, fact-finding activities, and case assessments, ensuring appropriate documentation, stakeholder alignment, and adherence to internal governance requirements.
• Drive quarterly employee relations case reviews with leadership teams to identify emerging themes, recurring issues, and workforce risks, recommending preventive actions and sustainable solutions.
• Analyze employee relations trends and key risk indicators to develop targeted interventions that strengthen workplace culture, employee experience, and organizational effectiveness.
• Build organizational capability in employee relations through training programs, case study discussions, coaching sessions, and practical guidance for managers and HR teams.

2. HR Governance and Compliance

• Serve as the subject matter expert on labor law and employment compliance, ensuring employee relations practices are aligned with statutory requirements and company policies.
• Monitor changes in labor legislation and regulatory developments, assessing business impact and providing timely guidance to stakeholders on compliance obligations.
• Leverage employee relations analytics and dashboards to identify compliance gaps, workforce risk trends, and areas requiring proactive intervention or enhanced governance.
• Lead the review, development, implementation, and continuous improvement of Employee Relations policies, Work Rules, disciplinary frameworks, and related employment governance documents.
• Strengthen governance and compliance frameworks by aligning local practices with regulatory and global standards, ensuring consistency, transparency, and regulatory adherence across the organization.
• Lead the oversight of employee conduct, ethics investigations, and workforce risk matters, ensuring adherence to the Code of Conduct, company policies, and regulatory requirements while safeguarding organizational integrity and reputation.
• Collaborate with Legal, Compliance, Audit, and other stakeholders to ensure effective management of employee-related risks and successful execution of compliance initiatives.

Job Requirements / Yêu cầu

• Bachelor's degree in Human Resources, Law, Business Administration, Industrial Relations, or a related discipline.
• Minimum 8-10 years of progressive HR experience, including substantial experience in Employee Relations, Labor Relations, or HR Compliance.
• Strong knowledge of Vietnam Labor Code and employment regulations
• Proven experience managing complex employee relations cases, workplace investigations, disciplinary matters, grievances, and conflict resolution.
• Strong stakeholder management and influencing skills, with the ability to advise and challenge senior leaders effectively.
• Experience using data, analytics, and dashboards to identify trends, manage risks, and drive organizational decisions.
• Excellent communication, facilitation, and training skills.
• High level of integrity, sound judgment, and ability to handle sensitive and confidential matters professionally.
• Ability to work in a fast-paced, matrix environment and collaborate effectively across functions.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.