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Client Experience Coordinator - The Landmark, NYC
senior · Luxury & Retail
The Tiffany Client Experience Coordinator will support the top client experience and appointment business at the Landmark as a trusted resource for all domestic and global clients visiting New York City. The Client Experience Coordinator will ensure each client receives the Tiffany Touch by providing highly personalized one-to-one client experiences, and ensuring our brand’s heritage, prestige, and traditions are upheld. The Client Experience Curator must be well-connected in hospitality, fine dining, and New York life.
Provide highest level of client service
- Offers luxury services direct to clients, VIC clients, and EXCO team members by partnering with all functional teams to deliver elevated, bespoke experiences.
- Share appropriate Tiffany and Co. history, product information and servicing offerings
- Provide NYC area information and make special arrangements and reservations for local activities, entertainment, events, restaurants, and transportation, to create a unique and adventure for guests
- Proactively researches the NYC market for new businesses to consider when partnering clients with various touch points
- Build relationships with top hospitality organizations, hotels, and restaurants in and around New York City
- Develop and manage high net worth client experiences while visiting the Landmark
- Manage schedule of multiple private spaces within the Landmark
- Manages client appointments flowing through our booking platform Booxi and email inbox.
- Engages in direct client discovery for each appointment in order to fully customize and personalize all touch points.
- Collect, analyze and report customer feedback and trends to Client Experience Manager/Director.
- Ensures the store environment is welcoming, well-organized and aligned with the brands image and standards.
- Manages and resolves any escalated customer concerns, by addressing situations in a timely manner, ensuring swift and satisfactory resolutions.
Partner with Functional Landmark teams
- Acts as a liaison between sales managers, client advisors and other departments/stores to fulfill clients’ needs
- Ensures effective communication between all departments to ensure smooth execution of client experience programs
- Partner with Client Experience Manager/Director to set and maintain standards for hosting moments
- Coordinate client events to engage existing clients and attract new ones
- Support Client Experience Department on an as-need basis
- Lead internal tours of the Landmark when needed
- Support training of in-Store client experiences and protocols for new employees
- Monitor the customer experience and coach the team to improve service standards when necessary.
Skills and Competencies
- Exceptional Communication skills: verbal and written
- Proven experience networking in and around New York City
- Event and catering management
- Expertise in coordinating car and travel arrangements
- Creation of detailed itineraries
- Ability to create memorable bespoke experiences
- Meticulous attention to detail
- Organizational and time management skills
- Entrepreneurial, flexible and independent
- Possess strong commitment to team environment and collaboration
- Strong sense of urgency
Required Experience
- 10+ years of luxury hospitality experience
- Multi-Lingual profiles preferred
- Strong existing relationships with luxury hotels and restaurants both domestically and globally
- Proven experience working with VIC Clients
- Demonstrates strong administrative skills. (Proficency in Excel, PowerPoint, Word necessary)
The hiring range for this position ranges from $26.35 - $35.65. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.