Vista previa de la oferta
Driver Desk operator with German
Operations
Do you want to work in a dynamic team in modern spaces in the center of Bratislava? Do you enjoy communicating in German and want to be part of our team that takes care of drivers and the Arval car fleet abroad?
Brief description of our company - ARVAL COMPETENCE CENTER
We belong to the multinational bank group BNP Paribas and in Slovakia we operate as an organizational unit of Arval Slovakia since 2015. Our main task is to provide support to Arval BNP Paribas group entities. Arval BNP Paribas is a provider of operating leasing in 30 countries worldwide. The support we provide is associated with technical and financial support as well as with expertise, consulting, and outsourcing services. Moreover, we are present in all fields that are linked to operating leasing such as customer contact center, controlling, warranty, insured accidents, or back office. One unit of the company is composed of Department of Operations – call center, communication with drivers and technical department. The other one covers financial field such as complex accounting advisory.What will be your main duties?
- You will be the first point of contact for drivers who will be able to solve every problem on the road daily with your help.
- Thanks to your organizational skills and know-how, drivers will be able to rely on you if they need to go to the service for repairs, report damages, or resolve issues.
- Even if your clients are hundreds of kilometers away from you, they will be able to rely on you to extend their fuel card validity, advise them where to go for service, arrange towing or assistance services, or direct them where to change tires.
- Your innovation-oriented cells will also be employed, and you will participate in processes, various improvements, and the execution of your ideas.
We are looking for candidates with..:
- Fluent German (both verbal and written) as you will be supporting DACH region
- Great communication skills - you will be in touch with drivers daily, to help them overcome various obstacles :)
- Experience within customer support or any other position focused on front-office communication
- Pro-customer approach, patience and assertiveness :)
We offer..:
- Contract: internal, fixed-term (with a possibility of prolongation)
- Salary: from 1730 EUR brutto
Benefits:
- Team-buildings, Family day celebrations, Christmas party, Health Awareness day and other social occasions to celebrate the teamwork and Arval company culture
- Bonus salary
- Yearly salary review
- Cafeteria.sk benefit program
- Multisport Card for active free time
- Meal contribution -8,00 euro of credit for every working day to cover the costs of lunch breaks
- 2 sick days per year
- Bonus vacation
- Home Office
- Flexible working hours
- Fruit Days – fresh fruits everyday delivered to the office
- Referral Bonus for recommending new employee
- Life insurance
- etc