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senior · Consulting

The team

Customer Strategy team makes connections like no other with people, ideas, technology, society, our clients and their future. We package the full power of Deloitte to create The Human Experience filled with heart, vision, values, energy and trust.

Your work profile

As a Senior Consultant in our Customer Strategy & Applied Design (CS&D) Team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -

You must be a hands-on self-starter with a structured thinking / problem solving mindset and one who is comfortable dealing with a high level of ambiguity
Your experience in Financial Services sector in India may have been gained either as a Management Consultant and / or as an Industry professional who has worked in a wide variety of roles that helps you to understand the strategic drivers without losing sight of the operational rigour
You may have worked with clients in India, the Middle East or Southeast Asian markets and may have exposure to either the Banking/NBFC, Payments or the Insurance industry
You may have worked with clients in the financial services domain on optimizing their existing processes, products and services through operational, digital or strategic transformations
You must have a strong appreciation of emerging Digital technologies and their impact on Financial Service business models
Responsibilities include: providing service excellence by identifying key client business issues, determining client needs by supplementing the standard assessment techniques and tools with innovative approaches, evaluating and validating analysis and developing recommendations for the client in the context of the overall engagement
Implement and oversee the quality of deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance
Participate in the development and presentation of proposals for business development activities
You may have a basic understanding of certain compliance procedures and policies for Banks/Insurance or Wealth Management firms

Desired qualifications

MBA from a Tier-1 B-School and a Bachelor's degree or equivalent in commerce, business, economics, or engineering from a top tier institution
A minimum of 3 years of Business Consulting (or 3-5 years Industry experience) is required
Ability and proven experience to lead and deliver large, complex client engagements that identify, design, and implement creative business and technology solutions for large financial institutions
Excellent power point and presentation skills. Data analytics and financial modelling skills are an advantage
Basic understanding of developing customer journeys and Agile/Scrum project management methodologies are welcome
Candidates with prior consulting experience will be preferred

Location and way of working

Base location: Bengaluru
This profile involves frequent travelling to client locations

Your role as a Senior Consultant

We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.

In addition to living our purpose, Senior Consultant across our organization must strive to be:

Inspiring - Leading with integrity to build inclusion and motivation
Committed to creating purpose - Creating a sense of vision and purpose
Agile - Achieving high-quality results through collaboration and Team unity
Skilled at building diverse capability - Developing diverse capabilities for the future
Persuasive / Influencing - Persuading and influencing stakeholders
Collaborating - Partnering to build new solutions
Delivering value - Showing commercial acumen
Committed to expanding business - Leveraging new business opportunities
Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization
Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities
Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for
the success of engagement(s)
Managing change - Responding to changing environment with resilience
Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems
Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte
Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive.

T&T | Customer | CSAD | Program management | Senior Consultant | Bengaluru

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