Senior Consultant | GRC/IRM- Integrated Risk Management | Pune | ServiceNow
• Job requisition ID : 110858
• Location: Pune
• Entity: Deloitte Touche Tohmatsu India LLP
The team
Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P
Your work profile
We are seeking an experienced ServiceNow GRC / Integrated Risk Management (IRM) Developer with 6–9 years of hands-on experience implementing, configuring, and supporting ServiceNow GRC solutions. The ideal candidate will have strong expertise in Risk Management, Policy & Compliance, Issue Management, and Vendor Risk, along with experience in workflow automation, integrations, and enterprise compliance initiatives.
Key Responsibilities:
- Gather, analyze, and translate business and compliance requirements into ServiceNow GRC/IRM solutions
- Configure, customize, and enhance ServiceNow GRC modules, including:
- Risk Management
- Policy and Compliance Management
- Issue Management
- Vendor / Third‑Party Risk Management
- Audit Management (as applicable)
- Configure risk statements, risk registers, controls, assertions, indicators, and scoring methodologies
- Design and configure control assessments, risk assessments, issue remediation workflows, and exception management
- Develop workflows and automation using Flow Designer for:
- Risk and control assessments
- Issue identification, remediation, and closure
- Policy acknowledgments and compliance attestations
- Configure and maintain policy lifecycle management, including policy creation, review, approval, and attestation
- Integrate ServiceNow GRC with ITSM, ITOM, HR, and third‑party systems using REST APIs
- Configure dashboards, reports, and KPIs for risk posture, compliance status, and executive visibility
- Support L2/L3 production issues, including workflow failures, data inconsistencies, access issues, and performance concerns
- Assist in instance upgrades, update set migrations, UAT, and release deployments
- Develop and maintain technical documentation, compliance runbooks, and design artifacts
- Ensure solutions align with regulatory frameworks (ISO, SOC, SOX, GDPR, HIPAA, etc.) and enterprise governance standards
- Collaborate with risk, compliance, audit, legal, and IT stakeholders to drive platform adoption and continuous improvement
- Involved in finance transformation work as a Finance Change BA having strong experience in either SDLC (Software Development Life Cycle) or Agile.
Key skills required
- Bachelor’s degree in computer science, Information Technology, Risk Management, or a related field
- 6-9 years of hands-on experience with ServiceNow GRC / IRM modules
- Strong expertise in:
- Risk & Control Management
- Policy & Compliance Management
Issue & Exception Management
- Hands-on experience with:
- Flow Designer and workflow configuration
- REST-based integrations
- JavaScript and ServiceNow scripting (as needed)
- Deep understanding of ServiceNow IRM data model and architecture
- Any Graduate