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Underwriting Operations Lead
senior · Insurance
American Modern Insurance Group, Inc., a Munich Re company, is a widely recognized specialty insurance leader that delivers products and services for residential property – such as manufactured homes and specialty dwellings – and the recreational market, including boats, personal watercraft, classic cars, and more. We provide specialty product solutions that cover what the competition often can’t. We write admitted products in all 50 states and have a premium volume of $2.2 billion.
Headquartered in Amelia, Ohio, and with associates located across the United States, we are part of Munich Re’s Global Specialty Insurance division. Our employees receive boundless opportunity to grow their careers and make a difference every day - all in a flexible environment that helps them succeed both at work and at home.
Purpose:
Initiate, manage, and lead critical Underwriting Department deliverables at a line of business, region, and/or department level that drive operational excellence and continuous improvement. Role could also support work related to training, quality, delegated underwriting authority, other agent-facing initiatives, data and analytics, and/or strategic project work across the cross functional teams.
Roles & Responsibilities:
- Understanding of American Modern systems, processes, and products, and analysis of data and metrics to determine business requirements that are focused on delivering customer value.
- Subject Matter expertise in American Modern's Underwriting systems, processes, and workflows
- Monitor Underwriting workflows within Appian and MS PowerApps, assess issues, and communicate with leadership and/or cross functional teams to enable effective operations across people, processes, and technology
- Drive and support Underwriting EXPERTISE
- Primary liaison to American Modern's Innovation & Digital team, Enterprise Data & Analytics, and Operations Consulting to help lead and spearhead continuous improvement initiatives
- Drive the three “A’s”: Automation, Alternative data, Artificial intelligence
- Provide ad-hoc data & analytics delivering INSIGHTS
- Assist in MS Power Bi dashboard development, changes, and continuous improvement
- Assist in the creation of user acceptance test cases and the execution of Unit, Integration, and Usability tests.
- Assist in developing business requirements, work instructions, user procedures and/or training materials for workflow technical design, business users, and IT support.
- Identify continuous process improvement opportunities and operationalize solutions
- Provide insights and regular communication to leadership and stakeholders to ensure alignment and advise of progress, challenges, risks or needed changes.
- Gather information about system and data issues, respond to questions, communicate, and escalate for appropriate triage
- Drive efficiencies through the use of Business Process Outsourcing
- Support Training for internal and external audiences
- Support/perform quality control testing and/or risk control objectives and assessments
Senior (additional)
- Acts as a primary liaison between various IT and Business teams to gather requirements, analyze, evaluate, and document solutions while considering the functional, technical, security, performance, and data mapping specifications to effectively deliver changes and process improvements.
- Business to Technical Translator – Must be able to translate business requirements to technical user stories and can prioritize requirements to be implemented.
- Lead and develop functional business requirements for Underwriting workflow as well as other IT change requests as needed.
- Manage and provide oversight for system testing plans, test case development, participation, and communications for the Underwriting department.
- Proactively plan and communicate across various levels and teams to ensure operational effectiveness
- Project Manage: Coordinate and lead cross-functional teams, including internal stakeholders, vendors, and external partners to ensure successful project delivery
- Lead, direct, and troubleshoot process improvement solutions
- Vendor management for the Underwriting Department
- Utilize data analytics and tools to assist the Department to perform data driven deep dives to identify root causes of agent / product profit challenges
- Assist the Department’s Change Management Lead to successfully drive change within the Department, utilizing the American Modern Change Management Toolkit.
- Perform root cause analysis regarding system, workflow, or data issues and triage problems/solutions
- Directly support Underwriting leadership, including acting as a delegate for the Personal Lines Underwriting Directoras needed.
- Lead and support risk and control objectives, document structure, and compliance objectives
- Ensure operational alignment across workflows, teams, and leadership
Required Technical Skills:
- MS Office Suite applications.
- Strong command of Excel (including macros),
- Project Management skills/Experience
- Strong communication and presentation skills
- Strong problem solving, diagnostic, and analytical abilities
- MS Power BI
- Excellent written and verbal communication skills
- Critical thinking, analytics, and time management skills required
- Appian and MS PowerApps
Senior (additional)
- Strong understanding of American Modern technology, products, and processes
- Strong collaboration and communication skills across the organization with key partners, IT, and stakeholders. Must be able to communicate business needs, understand technical constraints, and ensure understanding across the organization.
- Strong time management and organizational skills. Must be able to drive the team to meet common goals and meet tight deadlines.
- Change Leader; promoting innovation and decisions.
Skills / Knowledge / Experience:
- Demonstrates the ability to develop and support business cases. Effects change through the creation and implementation of risk management plans while collaborating with key stakeholders5+ years underwriting or relevant experience
- Experience with data gathering, financial analytics, and trend identification, preferred
- Must have the ability to embrace and promote change
- senior
- Under minimal supervision, demonstrates ability to develop and support business cases and lead discussions that drive decisions.
- Effect change through the creation and implementation of business solutions, including risk management plans, while collaborating with key stakeholders throughout the company
- 5+ years underwriting experience
- 2+ years Underwriting Consultant-Operations Lead or equivalent role experience
- Must have demonstrated experience leading and implementing change
Education, Certifications & Designations:
Required:
- Bachelor's degree, preferably in business, math, finance or a related field, required
Preferred:
- P&C insurance designations
- CPCU or other industry coursework/designations, preferred
- Certifications or concentrated efforts in leadership, management and or training.
We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits:
- Two options for your health insurance plan (PPO or High Deductible)
- Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes spouse/domestic partner and children)
- Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity)
- Prescription drug coverage (included in your health insurance plan)
- Short and Long Term Disability coverage
- Vision and dental insurance plans
In addition to the above insurance offerings, our employees also enjoy:
- A robust 401k plan with up to a 5% employer match
- A retirement savings plan that is 100% company funded
- Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries
- Eligibility to receive a yearly bonus as a Munich Re employee
- A variety of health and wellness programs provided at no cost
- A hybrid environment that gives you a choice in where and how you get work done
- A corporately subsidized on-site cafeteria as well as a We Proudly Serve coffee shop
- An on-site complimentary workout facility as well as walking trails on campus grounds
- On-site wellness center complete with nurse practitioner
- Financial assistance for adoptions and infertility treatment
- Paid time off for eligible family care needs
- Tuition assistance and educational achievement bonuses
- Free parking
- A corporate matching gifts program that further enhances your charitable donation
- Paid time off to volunteer in your community
At American Modern, a member of the Munich Re Group of companies , we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.
We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sometimes we are fortunate enough to receive a high volume of applications. After reviewing all applications, we will contact only the selected candidates to schedule an interview. We are grateful for all candidates and their interest.
For the Hybrid schedule: Please submit a cover letter with additional information if you're not currently local but intend to relocate for the hybrid schedule.
Applicants requiring employer sponsorship of a visa will not be considered for this position.
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