Senior Product Lead - Enterprise Service Management (ESM)

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Senior Product Lead - Enterprise Service Management (ESM)

senior · Technology / Software Development

Are you ready to shape the future of Enterprise Service Management at a global scale? Do you thrive at the intersection of technology strategy, product leadership, and meaningful business impact? If so, this could be the role you've been waiting for. 

At Swiss Re, we're on a mission to make the world more resilient - and our digital platforms are at the heart of how we do it. We're looking for a driven and experienced Senior Product Lead to take ownership of one of our most strategic digital platforms and lead it to new heights. 

About the Role 

As Senior Product Lead for Enterprise Service Management, you will define and drive the strategic direction of the Swiss Re Digital Business Management (DBM) Platform - a critical ServiceNow-based platform that powers service management, workflow automation, and digital experiences across the organisation. 

You'll be the connective tissue between business stakeholders, engineering teams, architects, and product leaders - translating vision into value, and strategy into scalable, secure, and business-focused solutions. This is a role for someone who combines sharp strategic thinking with hands-on product leadership and a genuine passion for technology innovation. 

Key Responsibilities 

Product Strategy and Vision 

• Define and communicate the long-term product vision, roadmap, and strategic objectives for the DBM Platform 

• Align platform priorities with business objectives and stakeholder needs to ensure maximum relevance and impact 

• Drive product decisions grounded in business value, measurable outcomes, and continuous customer feedback 

• Champion knowledge sharing and cross-team collaboration to foster a culture of transparency and innovation 

Platform Governance and Architecture 

• Ensure alignment with enterprise architecture principles, platform standards, and engineering guardrails 

• Collaborate with architecture and engineering teams to guide solution evolution and responsible technology adoption 

• Support sustainable platform growth while upholding compliance, scalability, and operational excellence 

Product Delivery and Value Realization 

• Own and prioritise the product backlog to consistently maximise business value and customer outcomes 

• Partner with stakeholders to define compelling business cases, clear requirements, and meaningful success measures 

• Manage dependencies, priorities, and competing demands across multiple concurrent initiatives 

• Ensure successful delivery of features, enhancements, and platform capabilities on time and to quality 

Operational Excellence 

• Oversee platform health, service quality, and operational performance across the board 

• Support incident management and service restoration activities when required 

• Ensure releases meet quality standards and organisational governance requirements 

• Drive continuous improvement through performance monitoring, retrospectives, and customer feedback loops 

Financial Management 

• Contribute to annual planning and quarterly review processes with clear financial insight 

• Manage product investments and budgets in close collaboration with stakeholders and leadership 

• Ensure transparency of costs, value delivery, and prioritisation decisions 

• Drive effective resource allocation to maximise business outcomes and return on investment 

People and Leadership 

• Foster a collaborative, inclusive, and high-performing team culture where everyone can do their best work 

• Support talent acquisition, onboarding, and capability development to build a strong, future-ready team 

• Encourage continuous learning, innovation, and professional growth at every level 

• Collaborate with Engineering Leads and Platform Leadership to build sustainable organisational capabilities 

About the Team 

The ESM team is a dynamic, globally connected group that designs, develops, and manages cutting-edge service management, workflow automation, and digital experience solutions across Swiss Re. 

Our mission is to enable efficient, scalable, and integrated services through a modern Enterprise Service Management platform. We strike the right balance between innovation and governance - ensuring sustainable growth while maintaining platform consistency, quality, and compliance. 

Operating in a scaled agile environment, we collaborate closely across engineering, architecture, operations, and business teams to continuously enhance the value we deliver to users and stakeholders worldwide. We're a team that values curiosity, inclusion, and a shared commitment to excellence. 

About You 

You are a strategic thinker and a natural collaborator - someone who can inspire confidence in stakeholders, energise a team, and navigate complexity with clarity and purpose. You bring a balance of technical understanding and business acumen, and you know how to turn ambiguity into action. You communicate with impact, lead with empathy, and are committed to building inclusive, high-performing environments where great work thrives. 

We are looking for candidates who meet these requirements: 

• Extensive experience in ServiceNow delivery, product ownership, or product management within complex enterprise environments 

• Strong understanding of Enterprise Service Management principles and platform governance, with the ability to apply them pragmatically 

• Proven ability to define product strategies and translate them into clear, executable roadmaps that deliver measurable business outcomes 

• Demonstrated experience managing complex stakeholder landscapes, balancing competing priorities with confidence and diplomacy 

• Experience working in Agile or Scaled Agile environments, with a track record of delivering value iteratively and sustainably 

These are additional nice to haves: 

• ServiceNow certifications and advanced platform expertise across multiple modules 

• Experience leading platform products within a large, global organisation with distributed teams 

• Background in enterprise architecture, platform engineering, or digital transformation initiatives at scale 

• Experience managing platform financials, business cases, and investment planning processes 

• Familiarity with automation, workflow optimisation, and AI-enabled service management capabilities and emerging trends 

For Slovakia, the base salary range for this position is between 3 300€ and 5 400€ for a full-time role. 

The specific salary offered considers: 

• the requirements, scope, complexity and responsibilities of the role 

• the applicant's own profile including education/qualifications, expertise, specialisation, skills and experience 

In addition to your base salary, Swiss Re offers an attractive performance-based variable compensation component, designed to recognise your achievements. Furthermore, you will enjoy a variety of global and location specific benefits. Eligibility may vary depending on the terms of Swiss Re policies and your employment contract. 

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week. 

About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.