Senior Credit Control Analyst

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Senior Credit Control Analyst

senior · Insurance

Job Description

Senior Credit Control Analyst (Insurance)

AXA XL is an Equal Opportunity Employer. 

Ipswich, UK

At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyse deeper. Dream bigger.

This is an exciting and rewarding permanent role ideal for those looking to work within the insurance industry. Joining AXA XL as a Senior Credit Control Analyst is a fantastic next step in your career within this field.

The successful applicant will join the UK Credit Control Team at a particularly exciting time. After a hugely successful 2021 and 2022, the focus has switched to how we can power the business faster and improve credit control service delivery on behalf of UK underwriters. The role will entail significant collaboration both internally and externally and will offer the candidate an opportunity to learn about the insurance industry and AXA XL.

You will be based in our newly refurbished Ipswich office; however, we are excited to have implemented our Smart Working initiative offering a hybrid way of working, combining both remote and office working. 

Ipswich is an idyllic rural location, with good transport links to London and just 20 minutes from the coast. The AXA XL office is easily accessible, only a 10-minute walk from the train station and has the benefit of free onsite car parking as well as a subsidised staff restaurant - we even give our employees an allowance for lunch! We are a short walk from the picturesque waterfront, an ideal place for a lunchtime stroll with colleagues and there are plenty of good restaurants to choose from for a bite to eat on the way home or perhaps before a trip to the local theatre or cinema. Our office is newly refurbished, it’s modern and bright featuring up to date technologies, and plenty of collaboration areas to meet with colleagues to share ideas and get together.

What you’ll be doing

What will your essential responsibilities include?

• The necessity to deliver effective, robust credit control (on a stated portfolio) with consideration of commercial and underwriting relationships
• Demonstrate full ownership and accountability for the investigation, progression and, ultimately, resolution of material cases impacting on (overdue receivables and unallocated cash) metrics
• Provide clear, concise commentary evidencing actions performed for monthly reporting packs and at scheduled debt reviews to be performed by line manager
• Adhere to TOM /Credit Control service offering (and associated procedures) following stipulated steps, selecting the applicable method of broker contact and escalation to line manager
• Assume responsibility for day-to-day operations between AXA XL designated brokers including monthly reconciliations, query management and escalation of material, overdue premiums
• Contribute significantly to the presentation and delivery of effective underwriting reporting packs, evidencing actions performed and highlighting cases requiring U/W leverage
• Effective liaison with AXA XL colleagues in India and Poland, encouraging skill-sharing and ensuring prompt resolution of any unallocated cash related queries referred to Ipswich
• Embrace the drive for continuous improvement and technological development including, but not limited to, e-accounting, the internal query management tool, and Smart Match.
• Ensure competence across all accounting platforms utilised by the Credit Control and Transaction Query Management team. Ensure full compliance with FIC controls
• Perform periodic reviews of aged premium falling below full-service value thresholds
• Contribute toward the production, automation and delivery of an industry leading notice of cancellation process

Furthermore, Senior Credit Control Analyst – SME (subject matter expert) responsibilities include:

• Act as an SME for PAS (Premium Accounting System, Genius/Frame). Provide guidance to colleagues and demonstrate a solution-based approach.
• Provide support and deliver training of Credit Control Analysts and new joiners to AXA XL.
• Ensure knowledge share across the team, and endeavour to develop team capabilities (mentoring mindset).
• Support on key tasks carried out by Assistant Credit Control Managers where appropriate and as required.
• Own and run-with Key Projects and tasks managed within UK Middle Office
• Identify and investigate opportunities to implement more efficient practices facilitating capacity release / reinvestment – drive continuous improvement.
• Act as a role-model in terms of personal administration and conduct
• Champion behaviours in keeping with AXA XL Core Values (Integrity, Courage, One AXA, Customer First)

As the tasks relate to the business placed in the London Insurance Market, you will be trained to fully understand the unique aspects of Lloyd’s and London Company Market processing.

You will report to the Assistant Credit Control Manager.

What you’ll bring

We’re looking for someone who has these abilities and skills:

• Team player, capable of self-learning and easily able to assimilate within a team environment
• Consistently deliver work of a high standard
• Commitment to providing the highest level of service to our customers, internally and externally
• Build influential relationships with key stakeholders. Develop and maintain good working relationships within the business across functions and at all levels
• Ability to work under own initiative and manage priorities to meet tight deadlines
• Excellent analytical and administrative skills
• Adaptable and flexible approach, and be able to deliver on a wide range of tasks and project work

What we offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.   At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity.  AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action:  We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

Who we are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com