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Trading Services Analyst
Trading & Markets
This Trading Services Analyst role is the connective tissue between the front office, clients, and our tech/ops partners, keeping trade execution and reconciliations running smoothly. We’re excited to learn how you solve problems under pressure.
As a Trading Services Analyst, in our Trading Services team you'll serve as a vital resource for the front office and client-facing stakeholders. You'll act as the liaison between the business, technology, control partners, and operations. Your role includes the investigation of inquiries, monitoring trade execution flows, trade reconciliations, and the fundamental understanding of our trading platforms and systems. You must be able to provide and communicate solutions (in person, by phone, and by email) in a fast-paced, high-pressure environment.
Job responsibilities
- Provide end-to-end trade flow support across all product channels globally
- Monitor ongoing support needs to address changes and gaps
- Drive continuous improvement efforts, while reducing risk across all touch-points in the trade path
- Ensure the accurate and timely escalation and resolution of all inquiries
- Address ad hoc queries from operations, technology, and the front office
- Facilitate training for new application users
- Work with the business, technology, and operations to determine priorities, schedule of releases, and detail of the requirements for future enhancements/products
Required qualifications, capabilities and skills
- At least 2 years of financial industry experience
- In-depth knowledge of Excel, PowerPoint, and Internet technologies
- Highly disciplined, a self-starter, and the ability to execute on assignments independently
- A team player who demonstrates work ethic and consistently demonstrates a high-level of professionalism
- Attention to detail with superior written, verbal, and problem-solving skills
- Excellent organizational and time management skills
- Ability to communicate with all levels within the Line of Business
- Strong capacity for operating in a flexible, dynamic environment where creative and strategic thinking is required
Preferred qualifications, capabilities and skills
- Bachelor’s degree strongly