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Global HR Shared Services Assistant
junior · Human Resources
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
BCG Lisbon is an exciting and growing office that delivers best-in-class operations to support the broader BCG business. Lisbon serves as a hub for regional and global functional teams, bringing colleagues together in a dynamic and collaborative environment to support BCG teams and our clients around the world.
Building on the success of our HR Shared Services Center in Lisbon, we continue to grow our team and expand the breadth of HR services and support we provide across the organization.
As an HR Shared Services Assistant, you will play an important role in delivering a high-quality and consistent HR experience to employees across supported geographies. You will manage day-to-day HR requests, employee lifecycle activities, HR administration, and employee data, while partnering closely with local HR teams and other key stakeholders.
You will also have the opportunity to contribute to the continued development of our HR Shared Services model by supporting process improvements and participating in regional and global HR initiatives.
YOU'RE GOOD AT:
Delivering Excellent HR Service
- Provide timely, professional, and high-quality HR support to employees and other internal customers.
- Manage day-to-day HR requests, tasks, and queries, resolving issues within your scope and escalating when appropriate.
- Support employee and pay-related administration and ensure employee lifecycle activities are completed accurately and on time.
- Maintain a high level of confidentiality and professionalism when handling employee information.
Managing HR Data & Systems
- Maintain accurate, timely, and consistent employee data in Workday and other HR systems, in line with agreed standards and service expectations.
- Ensure HR transactions and employee information are processed with a high degree of accuracy and attention to detail.
- Provide data to support HR reporting requirements across supported geographies.
Partnering Across HR & the Business
- Work closely with local HR teams across supported geographies to ensure smooth delivery of transactional HR services.
- Build strong working relationships with employees, HR colleagues, business leaders, and key stakeholders.
- Take a proactive and collaborative approach to ensure timely and professional service delivery.
- Participate in the broader HR community, including regional and global initiatives and projects.
Driving Operational Excellence
- Manage assigned tasks and queries effectively within individual and team workloads and agreed handoffs.
- Follow established HR policies, standards, processes, and service guidelines.
- Identify and support opportunities to improve the effectiveness, efficiency, and quality of HR service delivery.
- Demonstrate accountability and ownership from initial request through resolution.
What You'll Bring
Required
- 2+ years of experience in HR Shared Services, HR Operations, or a similar HR service delivery environment.
- Experience working with Workday and ServiceNow.
- Fluency in German and English, both written and spoken; B+ or higher proficiency in both languages is required.
- Strong attention to detail and a demonstrated ability to deliver work accurately, efficiently, and on time.
- Strong organizational and time-management skills, with the ability to manage multiple priorities and operate within defined timelines.
- A service-oriented and flexible mindset, with the ability to perform effectively in a fast-paced environment.
- Excellent written and verbal communication skills, including the ability to work effectively across cultures.
- Strong interpersonal and active-listening skills.
- A high level of accountability, ownership, discretion, and professionalism when handling confidential information.
Preferred
- Experience supporting HR operations across multiple countries or geographies.
- Experience working in a regional or global HR environment.
- Strong Microsoft Office skills, particularly Excel, PowerPoint, and Word.
- Exposure to HR reporting, process improvement, or regional/global HR initiatives.
Who You'll Work With
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
You will be part of BCG's HR community, working closely with colleagues across HR Shared Services, local HR teams, business leaders, employees, and other key stakeholders across supported geographies.
BCG's HR teams help attract, develop, engage, deploy, and retain exceptional talent. Across the employee lifecycle—from hiring and development through career progression, mobility, and rewards—our HR teams work together to create an outstanding employee experience.
Joining our growing HR Shared Services capability in Lisbon gives you the opportunity to work in an international HR environment while contributing to how HR services are delivered as the center continues to develop and grow.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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