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Guinness Experience Specialist

Hospitality & Tourism

Descripción del puesto:

Guinness Experience Specialist

Location: Guinness Storehouse, Dublin
Job Type: Full-Time - Annualized Hours

Salary : € 36,184.50 - € 2035 Flex allowance per annum

Closing Date : 18th Sept. 2026

About Guinness Storehouse

At Guinness Storehouse, we welcome millions of visitors from around the world each year, sharing the story of Ireland's most iconic brand.

We're looking for knowledgeable, passionate, proactive, engaging and assured individuals to join our team as Guinness Experience Specialists.

About the Role

As a Guinness Experience Specialist, you are a trusted ambassador for the Guinness brand, delivering exceptional visitor experiences through authentic hospitality, engaging storytelling and expert product knowledge.

You bring the Guinness story to life for guests from around the world, creating memorable moments that deepen their connection with the brand. Through your passion, enthusiasm and expertise, you help create consistently exceptional experiences while contributing positively to the success of the wider team.

What You'll Do

Deliver Exceptional Guest Experiences

• Create welcoming, engaging and memorable experiences for every guest.
• Anticipate guest needs and tailor interactions to suit individual interests.
• Champion Guinness Experience Standards through every interaction.
• Resolve guest queries and concerns professionally and effectively.
• Build meaningful connections with visitors from diverse cultures and backgrounds.

Bring the Guinness Story to Life

• Deliver engaging storytelling experiences that showcase the heritage, craftsmanship and innovation behind Guinness.
• Adapt storytelling techniques to suit different audiences and visitor interests.
• Communicate information confidently, accurately and enthusiastically.

Champion Guinness Brand Knowledge

• Develop and maintain expert knowledge of Guinness products, experiences and heritage.
• Act as a trusted source of information for guests and colleagues.
• Share knowledge of new products, visitor experiences and best practices.

Support Commercial Success

• Identify opportunities to enhance the guest experience through personalized recommendations.
• Support the promotion of premium experiences, products and services.
• Confidently introduce relevant offers in a natural and guest-focused manner.
• Contribute positively to visitor engagement and commercial performance objectives.

Champion Visitor Experience Excellence

• Proactively identify opportunities to improve guest engagement and the visitor journey.
• Support the delivery of consistently high operational standards across all visitor areas.
• Collaborate effectively with colleagues and managers to ensure smooth daily operations.

Share Knowledge and Inspire Others

• Support the onboarding of new team members through knowledge sharing and practical experience.
• Share storytelling techniques, guest engagement approaches and brand knowledge with colleagues.
• Contribute to team discussions, briefings and knowledge-sharing sessions.

Deliver Operational Excellence

• Follow all operational procedures, safety standards and company policies.
• Identify operational challenges and raise them appropriately when required.
• Contribute to a positive, inclusive and high-performing team environment.

What We're Looking For

Essential

• Passion for delivering exceptional customer experiences.
• Strong communication and interpersonal skills.
• Confidence engaging with people from different cultures and backgrounds.
• Ability to bring stories to life through engaging communication.
• A proactive approach to problem-solving and continuous improvement.
• Ability to work successfully in a fast-paced and dynamic visitor attraction environment.
• Strong teamwork and collaboration skills.
• Flexibility to work evenings, weekends and peak visitor periods.

Desirable

• Experience in hospitality, tourism, retail, entertainment or visitor attractions.
• Experience delivering presentations, tours, workshops or guest engagement experiences.
• Strong knowledge of Guinness, Irish culture, tourism or storytelling.
• Experience sharing knowledge, mentoring colleagues or supporting new team members.
• Experience working towards visitor satisfaction, customer service or commercial objectives.

What Success Looks Like

Successful Guinness Experience Specialists:

• Consistently deliver world-class guest experiences.
• Create memorable moments through authentic storytelling and brand advocacy.
• Are recognized as trusted experts by guests and colleagues alike.
• Positively influence visitor satisfaction, guest engagement and NPS performance.
• Support commercial success through authentic and informed recommendations.
• Share knowledge generously and contribute to a culture of learning and continuous improvement.

Why Join Us?

At Guinness Storehouse, you'll join a team dedicated to creating extraordinary experiences for visitors from around the world. You'll have the opportunity to develop your skills, deepen your expertise and play a key role in bringing one of Ireland's most iconic brands to life.

Celebrating life, every day, everywhere. Join us and help bring the Guinness story to life.

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

• Contemporary work life balance policies and wellbeing activities
• Generous holiday allowance
• Lunch allowance
• Product allowance
• Free Gym membership - Saint James Gate Gym
• Additional benefits and discounts through our Benefits Hub

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application. 

Recruitment Scam Warning

Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money. 

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