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Asset Assistant
junior · Other
Want to be part of something people experience every day?
We’re looking for an Asset Assistant to join our Centre Management team in Westfield Mall of the Netherlands.
This is a great opportunity to play an important role in the day-to-day operation of a busy shopping centre, supporting everything from customer experience and tenant communication to reporting, projects and community initiatives.
You’ll be close to the action, working with Centre Management, Operations, Marketing, tenants, suppliers and customer-facing teams. Your work will help ensure the centre runs smoothly and that everyone who visits, works or operates a business here has a positive experience.
If you enjoy variety, take pride in keeping things organised and like being the person who helps make things happen, we’d love to hear from you.
Why this role matters
The Asset Assistant is at the heart of the Centre Management team, helping to connect people, information and activity across the centre.
You’ll support the General Manager and wider team in delivering the centre’s business plan, customer experience priorities and community commitments. From coordinating tenant communications and preparing performance reports to supporting centre projects and maintaining customer touchpoints, your contribution will be visible across the asset.
This is a varied role where no two days are likely to be the same. It offers the opportunity to develop broad experience across shopping centre operations, customer experience, marketing, data and project coordination.
What you’ll be getting involved in
No two days will look exactly the same, but you’ll spend your time:
Supporting the General Manager, Assistant General Manager and Centre Management team with day-to-day priorities, meetings, presentations, events and longer-term projects
Acting as a key point of contact for tenants, helping to answer operational queries and ensuring information is shared clearly through email, reception and URW Connect
Coordinating customer enquiries and feedback, working with our partners to make sure complaints and requests are handled professionally and followed through
Helping improve the customer journey across the centre, including signage, digital screens, maps and wayfinding
Supporting preparations for customer experience assessments, quality audits, surveys and mystery shopping
Monitoring customer experience measures and feedback trends, helping the team identify practical opportunities for improvement
Coordinating the administrative elements of tenant move-ins and move-outs, working with Construction, Operations and Marketing colleagues
Maintaining key centre information across internal systems, the website, URW Connect and operational documents
Managing the collection of sales information and supporting footfall and centre performance reporting
Gathering and analysing information from systems such as Digiez, Sprinklr, MyData Portal and Mercury
Preparing clear reports, presentations and updates for internal and external stakeholders
Helping to maintain a safe, sustainable, organised and welcoming Centre Management office
Coordinating with Guest Services, Reception, cleaning, maintenance, parking and other supplier teams
Managing office expenditure, including raising and tracking purchase orders
Supporting marketing activity, events, content collection and collaboration with agencies and community partners
Taking ownership of smaller centre projects, seasonal initiatives and local collaborations
Supporting alignment and information sharing between the centre, other Amstelveen teams and the wider business
Identifying recurring issues and working with colleagues to find effective, longer-term solutions
Participating in the Duty Management rota when required
What we’re looking for
We’re not looking for someone who ticks every single box. What matters most is that you bring the right attitude, energy and organisation to make a real contribution.
You’ll enjoy this role if you:
Have around one to three years’ experience in customer service, retail, hospitality, reception, office administration, property support or a similar operational environment
Enjoy working in a busy environment where priorities can change
Are highly organised, structured and attentive to detail
Like taking ownership and seeing tasks through to completion
Are comfortable coordinating several activities at the same time while meeting deadlines
Build positive relationships easily and enjoy working with a wide range of people
Communicate clearly and professionally in writing, over the phone and in person
Have experience handling customer enquiries and responding calmly and constructively
Are proactive, independent and solution-focused
Enjoy using data and information to understand performance and support decisions
Are comfortable coordinating smaller projects or contributing to larger initiatives
Have a genuine interest in retail, real estate, customer experience or operational improvement
It would be great if you also bring:
Strong written and verbal communication skills in Dutch and English
Confidence using Microsoft Outlook, Excel, PowerPoint and Word
Experience working with digital systems to record, track and update information
The ability to prepare accurate reports, presentations and correspondence
Previous exposure to shopping centres, retail operations, real estate or marketing, although this is not essential
An understanding of marketing tools or social media platforms
Who are we?
At Unibail-Rodamco-Westfield, we create and operate some of the most recognised retail, lifestyle and mixed-use destinations across Europe and the United States.
Our purpose is to Reinvent Being Together, creating places where people come together to shop, work, socialise, discover and experience something memorable.
In Northern Europe, our portfolio spans the UK, Netherlands, Denmark and Sweden, including destinations such as Westfield London, Westfield Stratford City, Westfield Mall of the Netherlands and Stadshart Amstelveen.
Behind those destinations are talented teams who care deeply about creating great experiences, supporting local communities and shaping the future of urban places.
Why work with us?
We want people to build careers here, not just do jobs.
At URW, you’ll have access to learning, development and growth opportunities that help you build your skills, confidence and career. Whether that’s through technical training, leadership development, internal mobility or international exposure, we encourage people to keep learning and growing.
Our culture centres around supporting our people to succeed. With diverse roles, projects and opportunities across Northern Europe, you’ll have the chance to broaden your experience, develop new skills and build a career that’s uniquely your own.
Alongside a competitive salary, we offer a range of benefits designed to support your wellbeing, development and work-life balance. Depending on your location, these may include:
Bonus schemes and pension plans
Health and wellbeing support
Medical and dental options, where applicable
Learning and development programmes
Internal mobility and international career opportunities
Flexible and hybrid working arrangements
Generous holiday allowances
Employee wellbeing initiatives and mental health support
Depending on your location within Northern Europe, additional local benefits may include extended annual leave, wellbeing allowances, meal allowances and commuting support.
Want to know more? Visit Life at URW.
The kind of people who thrive here
Our values shape how we work together every day:
Passion: You care about what you do and bring energy to your work
Act as One: You collaborate, share knowledge and support others
Curiosity: You ask questions, challenge the status quo and look for better ways forward
Excellence with Impact: You focus on doing great work that makes a real difference
A place to belong
We’re proud to be an equal opportunities employer and welcome applications from people with different backgrounds, perspectives and experiences.
We evaluate applications fairly and without discrimination based on disability, age, gender, origin, religion, sexual orientation or any other legally protected characteristic.
If you need any adjustments during the recruitment process, please let us know so we can support you.
As part of our commitment to maintaining a safe and trustworthy working environment, we carry out relevant pre-employment checks before someone joins us. These may include identity verification, employment history and criminal record screening, in line with applicable laws and regulations.
Interested?
If this sounds like the kind of opportunity you’d enjoy, we’d love to hear from you.
Apply today and join a team that’s helping shape places, experiences and communities across Northern Europe.