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Transformation Manager
senior · Consulting
At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.
IDS Transformation Manager
The IDS team are currently looking for an experience transformation leader based in our Krakow office. This is a global role where the chosen individual will drive alignment, own the end to end execution of the IDS transformation roadmap and partner with stakeholders on a global level.
Location: Kraków
Hybrid model: Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years old
Duties will include but not limited to:
Overall Leadership & Governance:
Serve as a senior transformation leader and trusted advisor to IDS leadership on transformation strategy, execution progress, and delivery outcomes across the IDS portfolio
Drive alignment across Product, Technology, Operations, and Business stakeholders to ensure transformation initiatives deliver measurable efficiency, predictability, and scalability
Establish and maintain a robust transformation governance framework (standards, KPIs, operating cadence, escalation paths) to ensure transparency and control across all initiatives
Proactively identify and manage risks, dependencies, and trade-offs across transformation programs, ensuring minimal disruption to production and ongoing roadmap delivery
Lead executive-level communication and reporting on transformation progress, outcomes, and value realization
Transformation Strategy & Execution (Enterprise Scope):
Own the end-to-end execution of the IDS Transformation roadmap spanning Product Led Development (PLD), AI adoption, process modernization, and knowledge management initiatives
Translate transformation vision into actionable programs, milestones, and measurable outcomes
Drive implementation and scaling of Product Led Development
Oversee transformation of multiple product families and ensure consistency in execution across all PODs and initiatives
Partner with Products, Business Transformation, AI Labs and Systems leadership to ensure seamless integration of transformation initiatives into the broader product delivery lifecycle
Product Led Development (PLD) Operating Model:
Establish and institutionalize the PLD operating model across IDS
Ensure effective implementation of intake, backlog management, and planning frameworks
Drive adherence to consistent tooling (e.g., JIRA usage) to improve planning accuracy and transparency
Address key maturity gaps such as estimation accuracy, intake clarity, and capacity planning
AI Transformation & Innovation:
Lead the identification, prioritization, and execution of AI-driven transformation initiatives
Oversee AI use cases including inquiry automation, impact analysis, access provisioning, and test automation
Drive lifecycle from proof-of-concept to scaled adoption
Ensure alignment with operational goals such as efficiency and scalability
Partner with Technology teams to ensure secure and scalable implementation
Process Modernization & Operational Excellence:
Drive standardization and optimization of delivery processes
Establish governance and monitoring frameworks
Improve demand-capacity alignment
Enable transition to agile delivery models
Lead operational improvements to enhance efficiency
Portfolio Management, Insights & Reporting:
Provide executive visibility into transformation progress
Establish KPI and OKR frameworks
Drive data-driven decision-making through dashboards
Monitor risks and ensure mitigation
Align initiatives with business priorities
Stakeholder Engagement & Change Management:
Build strong relationships with senior stakeholders
Lead change management efforts including training and communication
Ensure smooth transition to new operating models
Foster a culture of continuous improvement
Capability Building & Culture:
Develop and scale transformation capabilities
Coach leaders and teams on best practices
Promote experimentation and learning
Ensure sustainability of transformation
What we offer:
- To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
- Task based working system
- Private medical care
- Life Insurance
- Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.
- Professional trainings and qualification support
- Wellbeing Program
- Online Social Fund benefit platform
- Social, sport and integration events
- Onboarding Program for new hires
We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.
About BBH:
Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.
We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.
We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.
Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.