Sr. Director, Flex & Installment Products

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Sr. Director, Flex & Installment Products

senior · Technology / Software Development

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Senior Director (SD), Flex and Installments Growth Initiatives (Global)

The Senior Director, Growth Initiatives will deliver Flex and Installments product acceleration plans and outcomes, aligned with regional growth vectors. Flex and Installments are key for modernizing credential capability, enabling new income streams, new entrants for faster distribution and accomplishing top-of-wallet status for issuers. This leader and their squads will help drive global change & support market initiatives; delivering consistently to unlock new payment volume aligned to strategic growth imperatives. This leader and their squads will work closely with various teams across Product, Solutions, GTM, Finance, Regions, Rules, Risk and more to define and deliver accelerated reach, product roadmap and manage key initiatives.

This role is global and will need to balance regional and global opportunities to achieve overall growth and goal objectives. Accomplishing this will require a nuanced ability to influence and collaborate across a complex and highly matrixed organization and provide leadership and clear vision to direct and indirect teams.

Key Requirements

• Leverage Agentic Toolchain as the primary platform for product delivery, driving all phases of the product lifecycle including opportunity identification, requirements definition, planning, architecture, development, testing, and release management.
• Maintain comprehensive product documentation and knowledge assets within the Visa Product Knowledge ecosystem to promote transparency, reusability, institutional learning, and AI-enabled insights.
• Adhere to required telemetry, squad governance, and reporting standards to provide clear visibility into delivery progress, product health, and business outcomes.
• Drive outcome-based product execution, measuring success through customer value, adoption, business impact, and delivery effectiveness rather than traditional activity-based metrics.
• Create and maintain AI-assisted product requirements and solution artifacts using agentic workflows such as Working Backwards, Ship a Feature, and Product Requirements generation tools.
• Operate within a continuous delivery model, embracing agile evolution beyond traditional sprint planning, backlog grooming, and time-boxed execution frameworks.
• Utilize telemetry and flow-based metrics to manage delivery performance, continuously improving throughput, quality, and product outcomes.
• Adopt agentic and AI-powered development practices, leveraging automated workflows, intelligent tooling, quality gates, testing frameworks, and release processes to accelerate delivery and improve consistency.

Preferred Mindset & Ways of Working

• Embrace AI-first and agentic product development practices.
• Demonstrate strong ownership across the end-to-end product lifecycle.
• Focus on outcomes over outputs and customer value over process adherence.
• Champion continuous improvement, knowledge sharing, and data-driven decision making.
• Thrive in a highly automated, telemetry-driven, and continuously evolving product delivery environment.
• Proven ability to define, own, and continuously refine a long‑term product and platform vision, aligned to emerging technology trends, regulatory changes, and evolving customer needs.
• Strong track record in scenario planning, strategic evaluation, and investment decisioning, including assessment of new initiatives, partnerships, and opportunities.

• Experience developing, rolling out, and monitoring product acceleration plans, including ownership of budgets, investment trade-offs, and performance metrics.
• Expertise in roadmap prioritization and capacity planning across multiple products, regions, or workstreams.
• Familiarity with product lifecycle management, commercialization frameworks, and governance models and simplifying tooling with stakeholders and clients.
• Ability to balance long-term strategic bets with near-term execution and delivery rigor.

• Strong capability in establishing and governing strategic KPIs, scorecards, and OKRs, ensuring accountability and data-driven decision-making at all levels.
• Comfort operating with incomplete data while driving clarity and alignment through structured metrics.

• Proven ability to forge and manage strategic alliances with fintechs, technology providers, regulators, and broader ecosystem partners.
• Ability to act as an executive SME support for priority clients and partners, ensuring customer needs directly influence product strategy and deal outcomes.

• Strong understanding of Network Processing, Payment, EMV and Token standards and rules.
• Demonstrated leadership for new product launches and market expansion.
• Ability to anticipate, interpret, and shape responses to regulatory change in payments, fintech, or similarly regulated industries.
• Familiarity with audit, compliance, and waiver tracking in complex global organizations.

• Strong operational discipline combined with strategic flexibility.

• Extensive experience preparing and delivering executive-level reporting (QBRs, councils, SteerCos), synthesizing performance, risks, and decision points.
• Exceptional communication skills, with the ability to influence without authority and align diverse senior stakeholders.

• Demonstrated success leading and developing high-performing teams of subject-matter experts, including mentorship, succession planning, and talent development.
• Ability to build a strong culture of ownership, accountability, and continuous improvement.

• Lead efforts to identify and enter new markets or customer segments, leveraging deep market research and competitive intelligence.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Qualifications

Basic Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
• Strategic thought leadership coupled with execution bias to drive initiatives and meet key result areas
• Superior analytical and problem-solving skills to synthesize and communicate complex information effectively.
• Experience in financial services, fintechs, telecom, retail and ecommerce will be an advantage
• Established credentials in delivering product & business solutions and keen interest in payment technology & innovation
• Understanding network product, rules, technology will be advantageous
• Sound business acumen, analytical skills and keen understanding of new technology payment business models and profitability drivers
• Understanding of Visa business and organization strongly preferred
• Excellent direct & indirect team building & leadership skills; managing local & remote team members as well as “dotted line” / extended team members in Visa’s global regions.
• Enjoys an environment of investigation, fact finding, validation & execution
• Highly organized with exceptional problem-solving skills and the ability to apply structured, critical thinking to ambiguous problems (small, fast-moving initiatives or large, multi-dependency initiatives), and ability to use data to prove or disprove hypotheses and inform solutions set
• Strong customer focus is essential, along with demonstrated ability to research market trends, competition, and user requirements

Information for US Applicants

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer