Insurance Specialist

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Insurance Specialist

Insurance

Key Responsibilities

Sales Management:
• Collaborate with the frontline staff to meet potential customers and provide professional insurance planning services & presales information.
• Analyse customers’ financial situation and identify their financial needs, recommend relevant Insurance solutions to best suit their needs.
• Recommend and decide appropriate sales distribution and delivery channels, provide quality after sales – services to maintain the customer relationship & solicit referral business to expand the customer base.
• Working closely with frontline staff to optimize the sales results. 
• Continuous Product training & development across the specific segment. 
• Manage sales productivity through joint review with segments heads.
• Establish a comprehensive sales process for products and services and guide its implementation across all segments and branches.
• Support product development & deployment of appropriate systems and procedures to support sales and service for Banca.
• Increase in penetration of Insurance products across client segments.
• Organize and deliver and present at least one segment specific webinar each week with a minimum of twenty clients. Support may be obtained from ISP or external stakeholders.
• Report to segment head daily on team participation
• Organize at least one sales meeting and one training meeting weekly for the segment front-liners

Bancassurance Customer Value Proposition (CVP) Management:
• Look after and deliver a strong CVP for all bancassurance products.
• Work with product managers to identify market growth/ cross-sell opportunities to increase product holdings and improved revenues.
• Initiate, execute and manage marketing programmes and strategies in line with business.
• Active analysis and review of all customer bases to understand customer profiles, behavioural and lifestyle traits (including product holding mix, revenue contribution, behavioural/ lifestyle analytics) to identify opportunities for increasing customers’ insurance wallet share (total value).
• Keeping abreast of market competition, industry practices and best practices to constantly improve on overall business performance.
• Ensure brand compliance for all above and below-the-line communication according to Standard Chartered Bank's local/ global standards and relevant Insurance Partner.

Portfolio Management:
• Proper tracking of Bancassurance Products sales (volume/revenue) to ascertain quality, growth trends etc across the support branches/channels.
• Proper management of Banca compliance processes that guide sales processes and product management to mitigate mis-selling and ensure 'Treating Customers Fairly' applies.

Marketing Management:
• Help plan and implement marketing strategies to acquire, expand and retain profitable relationships and grow market share.
• Identify target customers’ financial, insurance and service needs: review, recommend and implement products / service offering in liaison with Product Manager.
• Provide assistance in directing, motivating, training and coaching sales distribution / delivery staff.

Processes
• Establish a comprehensive sales process for products and services and guide its implementation across all segments and branches.
• Support product development & deployment of appropriate systems and procedures to support sales and service for Banca.
• Increase in penetration of Insurance products across client segments.

People & Talent
Key Talent Themes required for a successful Insurance Specialist:
• Motivation: Competitor, Intensity
• Influence: Action Orientation, Courage
• Work style: Connectivity between Sales & Customer Centricity, Delegator, Planner
• Relationship: Accountability, Builder, Contribution, Encourager
• Thought Process: Growth Orientation, Performance Orientation

Risk Management & Governance
• Ensure internal controls are in place, monitor for compliance, review for changes in systems, policies & regulations.
• Fully comply with all policies, procedures, Key Control Standards to achieve satisfactory audit grades in local & Group audits.
• KYC / money laundering: Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principle s in relation to identifying our customer, knowing our customer, reporting suspicious transactions, safeguarding records and not disclosing suspicions to customers.
• Support the Business head and Business unit head in driving Operational Risk Framework (ORF) management and compliance effort at the business and unit level respectively.

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
External
• Customers: Engagement and relationship management

Internal
• Segment General Managers: Segment collaboration/coaching
• Branch managers and Team Leaders: Support & partnership to deliver superior customer
• Investment Advisors and RMs: Experience
• Other Wealth Specialists: Consultation / advise to customers
• Country Operations & Technology: Cross sell (based on customer’s needs)
• HR & L&TD: Technology and Operations support on customer requests
• HR & training matters

Skills and Experience

• Knowledge of insurance products (Life & General) 
• Analytical skills
• Sales skills
• Public Speaking – Presentation
• Client Portfolio Management
• Collaboration
• Interpersonal skills

Qualifications

Education
• Degree in any Business-related field
Certifications
• Certificate of Proficiency in insurance

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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