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USI-EH27-Consulting-IDT-IDT (FT)-Deloitte Engineering- ServiceNow Developer - Software Engineer II
mid · Technology / Software Development
National Consulting Services
The National Office, a key Strategic Enabler in our new model, is comprised of professionals with various areas of focus that collectively provide mission critical services to support Deloitte’s overall success. Whether focused on project financial, quality and risk management, methods and tools, sales excellence, talent, leadership support, or other activities these professionals ensure that our Firm operates efficiently, and our people are able to effectively serve clients every day.
Position Summary: Service Now Developer
Level: Consultant
As an experienced Consultant at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.
As a ServiceNow Developer, you will be responsible for development, core configuration, and ongoing technical enhancement of Deloitte’s ServiceNow implementation. You’ll bring a solution-focused mindset, a passion for customer service, and thrive in a dynamic, high-velocity environment. You will also have opportunities to build foundational skills in ServiceNow’s AI and automation capabilities.
What You’ll Do:
- Translate functional specifications into logical technical designs; design and develop new ServiceNow workflows and processes.
- Develop and customize ServiceNow solutions (primarily ITSM) using JavaScript, Jelly, MySQL, XML, HTML, CSS, and REST/SOAP web services.
- Build and maintain custom Service Portal pages and widgets to support diverse business needs.
- Assist system administrators with incident resolution and ad-hoc platform troubleshooting.
- Guide, support, and conduct code walkthroughs for less experienced developers as needed.
- Ensure ServiceNow development and customization align to best practices to maintain compliance.
- Create, maintain, and execute comprehensive unit and integration test plans; coordinate and perform regression testing.
- Document, track, and resolve software defects; participate in UAT and incorporate feedback from business stakeholders.
- Manage Update Set creation and migration; assist with ServiceNow platform maintenance, upgrades, and vendor coordination.
- Participate in requirements gathering, maintain technical solution documentation, and collaborate with business/IT teams.
- Integrate ServiceNow with other enterprise applications using Integration Hub or standard APIs, following secure and scalable practices.
- Develop skills in leveraging ServiceNow’s GenAI features, such as Virtual Agent, NLP-driven ticket categorization, or AI Search, to enhance automation and workflow effectiveness.
- Assist with basic setup or integration of ServiceNow AI modules and participate in piloting small-scale AI-driven solutions with guidance from senior team members.
The team
Our Finance Transformation practice develops and licenses a growing family of proprietary software products (see http://www.deloitte.com/ft) to assist financial institutions with a number of complex topics, such as accounting for credit deteriorated assets and the administration of investments in leveraged loans.
We are looking to add dedicated software engineers to our team. In addition to competitive compensation and benefits, we provide excellent opportunities for growth and learning and invest in our talent development.
We are looking for people who share our passion for translating ideas into relevant and innovative products in the OP to solve business problem.
Qualifications –
Must have Required skillset:
- Bachelor’s degree in computer science, Information Systems, or a related technology/business discipline, or equivalent work experience.
- 3–5 years of IT industry experience, including 3+ years of ServiceNow development.
- Strong experience configuring ServiceNow ITSM Modules using Business Rules, Client Scripts, UI Policies, Workflow Editor, ACLs, Script Includes, JavaScript/GLIDE, and HTML5.
- Hands-on experience integrating ServiceNow with other IT applications or data sources.
- Working knowledge of ServiceNow best practices, solution documentation, and update set management.
- Effective communication and collaboration skills; ability to work as part of a team.
- Strong analytical, problem-solving, and decision-making capabilities.
- ServiceNow Certified Implementation Specialist or Certified Application Developer (preferred but not required for entry).
- Adaptable, detail-oriented, and motivated to learn new ServiceNow and Gen AI/automation features as they emerge.
Good to have skillset Preferred:
- Experience implementing additional ServiceNow modules such as Customer Service Management (CSM), Integrated Risk Management (IRM), HR Service Delivery (HRSD), or Security Operations (SecOps).
- Exposure to or direct experience working on real-time AI or automation solutions within ServiceNow or related IT platforms.
- Familiarity with Agile or SDLC testing cycles.
- Experience with day-to-day ServiceNow platform administration.
- Awareness of ServiceNow’s AI capabilities (e.g., Virtual Agent, Predictive Intelligence) and enthusiasm for developing expertise in this area.
- Experience using source control tools (e.g., GitHub) for collaborative code development and maintenance.
- Excellent organizational and interpersonal skills with strong motivation for continuous skill development and learning.
Education:
- Minimum of a bachelor’s degree (3 Year) within a technical field.
Location:
- Hyderabad/ Bengaluru/ Chennai/Pune