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Associate Consultant, Human Resources Service Centre
mid · Other
About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Role/ Department:
As a Human Resource Services Associate Consultant at Northern Trust you are the first point of contact for employee and manager queries, we provide guidance and coaching to partners and managers on our HR Policies and Programs and are stewards of HR Data and processes. You will assist in the administration of various Human Resource programs, services, and processes supporting a region.
This role will interact with all levels of employees to answer HR questions and resolve issues while complying with company and legal policies. The role covers operations across 9 countries in the region covering a combination activities that include, but are not limited to:
HR Call Centre & Case Management Activity
Flexible Working Applications
Benefit Administration
Background Screening including Recurring & Regulatory Checks
Time & Labour Compliance
Leave Administration
Official Title Promotions
Regulatory Role administration
RFP & Reporting
Updating and maintaining partners data throughout their lifecycle where required
Job responsibilities will vary and, the Associate Consultant must be able to demonstrate prioritization of multiple assignments and can easily be rotated or reassigned in order to balance the workload within the team.
The key responsibilities of the role include:
Responds to questions and counsels employees and managers on HR policies and processes, HR systems, employee data, and assists with data updates. Inquiries may come in via multiple channels (e.g., e-mail, phone, case management system). Utilizes knowledge base, call tracking systems and/or third party resources to educate customers of the HR Services available to them. Encourages self-service tools such as the HR Portal and other systems when appropriate. Utilizes good judgment to resolve more complex or non-routine matters on their own and within corporate guidelines / standards. Will also be able to differentiate when critical matters need to be escalated to appropriate subject matter experts.
Demonstrates a positive, professional, customer and delivery orientated image of the company. Acts as a role model to other team members, including clients / customers who seek assistance from the HR services team.
Is proactive with providing continuous status updates, guidance, and information to customers, key stakeholders, and peers within the HR functional area team(s) to ensure case resolution. Provides feedback and recommends process improvements to management.
Processes HR Services requests such as organization changes, compensation changes, leave requests, other data updates, etc. including complex and non-routine requests.
Performs HR operational processes such as report generation, background checks, new hire onboarding, etc.
Ensures high-quality standards for all activities, initiatives, and tasks within the designated functional area(s) of responsibility. Adheres to all service level agreements (SLAs) established by the HR functional area(s)/team(s). Appropriately documents case details and relevant information in the case management system.
Participates in User Acceptance testing of new systems or features of existing systems.
Verifies that appropriate documentation is prepared and or completed for transactions, activities or ad hoc requests related to assigned responsibilities. Verifies changes are in compliance with corporate policies and with current legislative requirements.
Performs research to achieve problem resolution on employee programs.
More technically sound in area of expertise and has broader knowledge of other areas
Delivers a work product that requires less revision and has the ability to measure and analyse others work
Serves as a key subject matter expert and mentor both Senior Analyst and Analyst level employees
Handles analysis of activities and more complex work, including new processes with a view to assist in implementation of programs
Skills/ Qualifications:
A College or University degree and/or relevant work experience in human resources is preferred.
Demonstrated ability to handle complex / non-routine inquiries.
Excellent customer service/client relationship skills.
Demonstrated ability to work under pressure.
Accuracy and high attention to detail.
Excellent oral/written communication skills.
High level of proficiency in MS Office, and ability to work across multiple systems
The ability to work as part of a team in a fast paced, dynamic and demanding environment.
Work Authorization
Applicants must have the right to work in Ireland at the time of application and for the duration of employment.
Please note that Northern Trust is unable to provide employment permit sponsorship for this role. This includes Critical Skills Employment Permits, General Employment Permits, Intra-Company Transfer Employment Permits, Stamp 1G permissions, and other employment permits under Irish immigration frameworks.
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.