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Global Delivery Chief Operations Office, Vice President

senior · Operations

Role Purpose

The Vice President is responsible for leading the delivery of high-priority strategic initiatives that advance Global Delivery's strategy and transformation agenda. The role serves as a catalyst for change, partnering with senior leaders across business, operations, technology, finance, and human resources to design, coordinate, and execute complex programs that improve organizational effectiveness, workforce outcomes, productivity, operational resilience, and business performance.

The successful candidate will operate as a trusted advisor to senior leadership, driving cross-functional initiatives from concept through implementation while ensuring alignment to enterprise priorities, measurable value realization, and sustainable adoption.

Key Responsibilities

Strategic Program

• Lead or support a portfolio of  strategic initiatives aligned to organizational priorities.
• Translate executive objectives into structured programs, workstreams, milestones, and measurable outcomes.
• Develop implementation roadmaps and drive execution across multiple stakeholder groups.
• Ensure strategic initiatives deliver expected business benefits within agreed timelines and budgets.

Business Performance & Value Realization

• Establish success metrics and performance indicators for strategic initiatives.
• Track program outcomes against defined objectives and benefit targets.
• Utilize data and analytics to inform recommendations and identify opportunities for continuous improvement.
• Drive accountability for execution and outcomes across stakeholder groups.

Governance & Program Management

• Create and maintain effective governance structures for complex programs.
• Manage project plans, dependencies, risks, issues, and escalation processes.
• Ensure transparency through regular reporting and executive communications.
• Promote consistent program management standards and best practices.

Innovation & Continuous Improvement

• Identify emerging opportunities to improve organizational effectiveness, employee experience, and operational performance.
• Evaluate new capabilities, technologies, and methodologies that support strategic objectives.
• Foster a culture of innovation, collaboration, and continuous improvement.

Leadership Expectations

The Vice President will:

• Demonstrate strategic thinking balanced with disciplined execution.
• Build strong partnerships and influence without direct authority.
• Navigate ambiguity and drive progress in complex environments.
• Communicate effectively with executive leadership and diverse stakeholder groups.
• Champion a culture of accountability, collaboration, and continuous improvement.
• Exhibit strong judgment, professionalism, and organizational awareness.

Qualifications

Required

• Bachelor's degree or equivalent experience.
• 8-12+ years of experience leading strategic initiatives, transformation programs, or business management functions within financial services or a similarly complex global organization.
• Proven experience delivering cross-functional projects with executive-level visibility.
• Strong program and project management capabilities.
• Exceptional communication, presentation, and stakeholder management skills.
• Strong analytical and problem-solving abilities.

Preferred

• Experience within asset servicing, banking, investment management, or financial operations.
• Experience supporting workforce transformation, operating model design, AI/automation initiatives, organizational effectiveness, or enterprise change programs.
• Familiarity with agile delivery, change management, and strategic planning methodologies.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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