Principal Digital Product Manager – Workplace Technology Experience Lead

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Principal Digital Product Manager – Workplace Technology Experience Lead

senior · Technology / Software Development

About this Role:

Wells Fargo is seeking a Principal Digital Product Manager to shape the workplace technology experience for the COO Global Operations organization.

As the Workplace Technology Experience Lead, you will serve as the senior strategic partner connecting business priorities with the technology experiences that enable employees to perform at their best.

This is a high-impact opportunity to influence a broad portfolio spanning end-user computing, collaboration platforms, regulated communications, audiovisual and print solutions, and emerging AI and productivity tools. You will work alongside senior leaders across business, technology, operations, risk, compliance, and controls to establish product strategy, prioritize investments, accelerate adoption, and deliver measurable business value.

Rather than managing individual solutions, you will define the why and what behind the portfolio. By translating complex workflows, employee needs, and regulatory requirements into outcome-driven roadmaps, you will bring clarity to investment decisions and ensure workplace technology is resilient, compliant, scalable, and continuously improving.

For a product leader who thrives at the intersection of business strategy, technology, and employee experience, this role offers the opportunity to influence how work gets done across one of Wells Fargo’s most critical organizations.

In this role, you will:

• Act as a top subject matter expert to lead digital products, initiatives, for a functional area within the digital environment with enterprise impact, high risk and/or with significant scope, cost, and benefits

• Lead the strategy and resolution of the most complex and significant development and execution of digital business plans, programs and initiatives which have significant impact across multiple areas or the enterprise

• Deliver solutions that are long-term, large-scale, broad-reaching, and require vision, creativity, innovation, advanced analytical and inductive thinking

• Coordinate highly complex activities and resolution

• Provide vision, leadership, and industry expertise regarding digital strategy for product/functionality/experience area

• Influence, digital strategy for the business line or enterprise that significantly impacts the organization's business and financial operations

• Strategically lead all levels of professionals and managers across the enterprise

• Serve as an expert advisor to leadership

• Represent the company externally in industry networking and trade and technical events

• Act as the senior workplace technology partner for the line of business, serving as the single point of accountability for translating business needs into prioritized workplace technology outcomes.

• Develop and maintain a rolling 12–18 month workplace technology roadmap aligned to business strategy, employee personas, regulatory obligations, and enterprise standards.

• Partner with business leaders to understand workflows, pain points, and productivity opportunities, and translate those insights into outcome‑focused product strategies rather than feature‑driven requests.

• Lead transparent portfolio prioritization, facilitating explicit trade‑offs across competing demands, and aligning initiatives to firmwide strategy, capacity, and Run‑the‑Bank commitments.

• Ensure regulatory, risk, security, records management, and compliance requirements are embedded into workplace technology products from inception, not treated as after‑the‑fact gates.

• Serve as a trusted advisor to executive stakeholders by presenting decision‑ready options that clearly articulate value, cost, risk, and trade‑offs.

• Partner with Workplace Technology domain product owners (e.g., End User Compute, Collaboration, Regulated Messaging, Print, AV, Productivity Platforms) to influence solution direction while respecting clear ownership boundaries.

• Drive adoption and value realization by defining success metrics, tracking outcomes post‑launch, and partnering on change management and communications.

• Reduce fragmentation and shadow IT by acting as a clear front door for workplace technology needs and aligning solutions to enterprise standards and platforms.

• Elevate governance effectiveness through well‑defined decision forums, lightweight controls, and consistent executive communications without introducing unnecessary bureaucracy.

Required Qualifications:

• 10+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Experience

• Demonstrated experience owning end‑to‑end product lifecycles for user‑facing technology at enterprise scale (50,000+ users preferred).

• Experience operating in highly regulated environments, with financial services strongly preferred.

Digital Workplace & End User Experience Expertise

• Strong understanding of modern workplace technology domains, including:

  • End user compute (Windows/macOS, laptops, VDI/DaaS, mobile, peripherals)

  • Collaboration and productivity platforms

  • Shared services (print, AV, meeting rooms)

  • Identity, access, and endpoint management

• Proven ability to balance employee experience, security, cost, resilience, and operational simplicity in product decisions.

Product & Portfolio Leadership

• Demonstrated ownership of a product or service portfolio with budget accountability, cost transparency, and vendor strategy considerations.

• Strong roadmap development, backlog prioritization, and trade‑off decision‑making skills grounded in business outcomes.

• Experience defining success metrics, tracking adoption, and driving measurable value realization post‑delivery.

COO Global Operations Experience

• Experience supporting high volume operational teams, including operations hubs, processing teams, and customer service centers.

• Strong understanding of workflow driven environments where reliability, latency, and usability directly impact productivity.

• Familiarity with technology solutions that reduce friction, rework, and manual handoffs in day to day operations.

• Focus on stable, standardized, and easy to support workplace solutions at scale.

Risk, Compliance & Control Orientation

• Experience designing products with built‑in controls, auditability, and evidentiary defensibility.

• Comfort partnering with Risk, Compliance, Legal, Cyber Security, and Records Management to meet regulatory obligations without slowing delivery.

• Ability to translate regulatory and control requirements into practical, scalable product decisions.

Stakeholder Leadership & Executive Presence

• Proven ability to influence without authority across senior business leaders, technology teams, and control partners.

• Strong executive‑ready communication skills, including decision briefs, business cases, and trade‑off discussions.

• Experience managing competing priorities across diverse business groups with differing risk profiles and needs.

Job Expectations and Core Values:

• Be Humble: You're smart yet always interested in learning from others.

• Work Transparently: You always deal in an honest, direct, and transparent way.

• Take Ownership: You embrace responsibility and find joy in having the answers.

• Learn More: You regularly self-educate and improve your skill set.

• Show Gratitude: You show appreciation and respect to those you work with.

• Hybrid work schedule with 3 days a week in office

• This position is not eligible for work visa sponsorship

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.