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Vice President, Communications Review Group (CRG), GCIB Business Controls, GCIB Business Controls Japan
senior · Risk & Compliance
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Our Global Corporate & Investment Banking (GCIB) business focuses on building long-term relationships with more than 6,000 large U.S. and multinational corporations, financial institutions and financial sponsors. We provide strong advisory expertise, capitalizing on powerful mergers and acquisitions, corporate banking, treasury, debt and equity product expertise to deliver integrated financial solutions.
Role Overview
The Communications Review Group (CRG) is the first-line Business Control team responsible for monitoring written electronic communications across GCIB, identifying, detecting, documenting and escalating potentially inappropriate activity to the appropriate control partners. CRG operates across surveillance execution and related operational controls globally. This role is for Asia-based member of CRG and the anchor of the team’s APAC coverage, with particular focus on Japan. Beyond in-language review coverage for the regional population, ownership of recurring surveillance and escalation reporting, contributing across the team’s control workstreams, and represents CRG governance forums and with regional stakeholders.
Responsibilities
Communication Monitoring and Escalation
- Perform daily lexicon-based review of flagged written electronic communications for multiple jurisdictions and provide back-up coverage across the wider APAC population.
- Analyze flagged messages, determine whether activity is potentially problematic, escalate to the appropriate stakeholders, and follow open escalations through to closure within established timelines and aged-reporting constructs.
- Document review, escalation and outcome with clear, well-supported write-ups.
- Identify emerging risk themes in-region, including use of non-approved communication channels and applications, non-approved AI and transcription tools, confidential or proprietary information sharing, potential market manipulation, and conduct or policy concerns.
- Design and execute targeted reviews covering business-specific and region-specific risk topics, and support enhanced and supplemental monitoring programs.
- Monitor daily message review volumes and support allocation and out-of-office coverage across the team to ensure that unreviewed and timely review message thresholds are met.
Regional Coverage, Reporting and Program Contribution
- Act as CRG representative in region and the primary point of contact for bankers, COOs and control partners on communications monitoring matters.
- Serve as coordinator for APAC-based reviews, supporting consistency of judgment, quality of escalation write-ups and smooth daily coverage, and mentor and develop junior reviewers.
- Own and deliver recurring surveillance and escalation reporting, including weekly and management-level reporting, highlighting focus areas of risk, trends and themes.
- Prepare executive-ready materials and metrics for senior management and governance forums, and represent GCIB CRG at committees, forums and meetings as required.
- Contribute broadly across the team’s control workstreams and program deliverables. These span lexicon design and testing, quality assurance, metrics and reporting, targeted reviews, voice recording monitoring, regulated population oversight, Business Electronic Communications, communication-related privacy and data controls, procedures and documentation governance, process management, issues, audits, assessments and regulatory requests, complaints, learning and development, and operational excellence including AI and automation initiatives.
- Provide translation and interpretation of Japanese-language communications and source documents where escalation, reporting or partner review requires it.
- Maintain effective working relationships with US and Singapore teammates across time zones, and with Compliance, Employee Relations, Legal and the business.
Required Skills and Experience
- Native-level Japanese and native-level English, written and spoken. The role requires substantive review of Japanese-language communications and clear escalation write-ups, procedures and executive reporting in English.
- Experience in electronic communications surveillance, compliance, business controls, audit, or a comparable risk function within a financial institution.
- Demonstrated ownership of a control process or program deliverable end to end, with evidence of building or improving a routine rather than solely operating one.
- Sound judgment on what constitutes a potentially problematic communication, with the confidence to escalate and the discipline to ask when unclear.
- Ability to operate independently with minimal direction and to drive deliverables to completion across time zones.
- Ability to collaborate across a wide span of stakeholders including bankers, senior management, risk partners and auditors, and to represent the team in governance forums.
- Control-focused mindset and a good understanding of regulatory, conduct and reputational risk.
- Proven ability to develop executive-ready presentations, reporting and metrics.
- Strong attention to detail and a high standard for quality work product, sustained in a high-volume review environment.
- Effective time management and prioritization, with the ability to deliver across planned and ad hoc priorities and to flex during periods of high workflow.
- Comfort working in a fast-paced, highly matrixed global environment.
- Highly proficient in Microsoft Excel, PowerPoint and Word.
Preferred
- Additional language capability, particularly Chinese (Mandarin or Cantonese), Korean, Thai, Bahasa or another APAC language, or a European language.
- Knowledge of the Japan regulatory environment and local record-keeping, privacy and communications expectations.
- Familiarity with surveillance and case management tools (for example Proofpoint, Surveil-X, Bloomberg Vault) and with voice recording and monitoring concepts.
- Experience with lexicon development, tuning or false-positive reduction.
- Experience with quality assurance sampling, independent testing or audit response.
- Data analytics, automation or visualization capability (for example Tableau, workflow bots).
- Experience building or deploying control processes and control changes, or drafting procedures and job aids.
- Understanding of the Business Electronic Communications (BEC) program or equivalent off-channel communications control frameworks.