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Core Application Operation Engineer – L2 Support 100%
mid · Technology / Software Development
At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.
Responsible for leading the technical change for one or multiple (commercial of the shelf) applications and accountable for the respective lifecycle management.PRINCIPALES FUNCIONES
Ensuring the operation of core banking applications in respect to application management (2nd level support)
Processing of incident tickets generated by monitoring systems and the local service desk within SLAs
Performing coordination / communication tasks between incident managers, applications service owners, 3rd-level support and other IT / Agile Teams / Business stakeholders
Takeover of periodical on-call duty (weekly 7x24)
Administration of change requests, for application related process fulfillment
Participation in periodic releases on weekends
Engage in projects relating to operational aspects for existing or newly integrated applications
Routine data cleansing of the systems
Process optimization and automation of repetitive tasks including handover to L1 (Control Center)
Keep application operation documentation (knowledge database) up to date
YOUR PROFILE
Completed IT training (Degree in Computer Science or other IT related certification)
At least 2 years of professional experience in application support
Good Unix know-how (shell scripting is an advantage)
Knowledge of Windows OS at server level
Knowledge of Java application server / database / AWA is an advantage
ITIL Foundation certification
Ideally, experience in banking with a knowledge of financial products
Process-oriented and analytical approach
Enthusiastic team player with strong communication skills
Highly motivated, and proactive, with an eagerness to learn and take on new concepts
Good written and spoken English, German an advantage
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